Customer Service Business Operations
Resume:
Melissa Doke – Business Owner
Contact:
Cocoa, Fl. 32926
***********@*****.***
Professional Summary
Results-oriented professional with a diverse background in management and customer service. Proven to plan and manage successful business operations. Additional experience in customer service, service operations and inventory management. Dedicated, organized, highly communicative and detail-oriented. Well-versed in training, educating, motivating and supporting staff members.
Education:
Arapahoe Community College Associate Degree 3.87 GP
Key Skills:
Relationship building
Problem-solving
Conflict resolution
Strong work ethic
Time management
Attention to detail
Prioritization
Communication
Team management
Hiring and training
Microsoft office
Web and tech savvy
Typing speed of 40 WPM
10 key by touch of 1400 SPH
References:
Dr. Susan Meany - 317-***-****
Dr. Abby Patterson - 812-***-****
Barb Connor - 303-***-****
Business Experience
October 2016 – Present Owner and Trainer Fayth’s Animal Training Colorado and Florida
Established a pet behavior service company from ground up, planning and managing all aspects of the business including sale, business development, and marketing.
Increased revenue from $0 in 2016 to over $15,000.00 in 2018, leading the business to attain substantial growth in two years.
Achieved 100% customer satisfaction by introducing customized classes based on client needs.
Provided pet behavior services to non-profit organizations, elementary schools, and other offices businesses located in shoppette centers.
August 2018 – April 2022 Merchandise Leader
Petco Animal Supplies, Co. Colorado
Effectively built positive customer relationships. Increased customer retention by 39%.
Supported store manager to increase average monthly sales by 18% each year.
Hired, trained, and mentored 20+ associates. Several associates obtained promotions.
Planned fun staff events to increase morale and motivate associates.
Maintain store supplies for each section of the store.
Awarded Employee of the Month several times during my employment.
August 2015 – September 2018 Retirement Specialist and Teller
J.C. Morgan/Chase Colorado
Handle 50+ customers daily. Provided detailed, personalized, and friendly service to ensure customer satisfaction and loyalty.
Answered customer questions quickly and efficiently to increase service.
Collected over 1000 customer details with high confidentiality and enter data into software.
Trained customer service skills, conflict resolution, and data entry practices to all new employees.
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