Operations Specialist

Monica Reliford

**** *. ******

Cicero, IL. *****

708-***-****

******.********@*****.***

Objective To obtain a position that will expand my skills in order to become an asset to the company.

Education Columbia College Chicago

Film/Video major, Theater minor

Class of 2010

Experience

May’18- City Staffing, Chicago, IL

Operations Specialist. Contract position in a call center environment. Provided customer support and fulfilled data entry services. Sept.’16-May’18 Freelance, Chicago, IL.

Editor (Film/Video). Worked on independent film projects both paid and as passion projects.

June’09-Sept.’16 Attorney Charles Gale, 53 W. Jackson Chicago, IL. Receptionist. Responsibilities included greeting clients, answering phones, scheduling appointments, filing, data entry, and other basic office duties.

Aug.’09-May’11 Signature Room, 875 N. Michigan Ave. Chicago, IL. Reservation Agent. Duties included scheduling

reservations, filing, confirmation calls, placing cake and flower orders, and additional help when it was needed in the main dining room.

Aug.’06-May’09 TUMI Luggage, Water Tower Place Chicago, IL. Sales Associate/3rd Key. Worked in customer service and sales. Duties also included opening/closing, stock, inventory, assisting with shipments, and sending luggage out for repairs. March’05-Sept.’06 Jessica McClintock, 900 N. Michigan Ave. Chicago, IL. Assistant Manager. Worked in customer service, sales, and bridal consulting. Placed special orders and maintained the displays. Also opened/closed store, took inventory, etc. Skills Have extensive software knowledge: MS Word, Excel, PowerPoint, Outlook. I am also proficient in CRM (SAP), Retail Pro, POS systems, Link’d, ACTION, and Open Table. Familiar with operating multiple line phones, fax machines, scanners, and copiers. Experienced in customer/client services, data entry, and typing.