Training Manager Executive Assistant

veleta keyhan

**** ********* ***, **** ***, Las Vegas, NV 89178

C: 702-***-****

******.******@*****.***

Professional Summary

Dynamic Operational Manager with over a decade in Luxury Hospitality experience. Enthusiastic Training Manager and HR Professional committed to fostering growth and development in teams. A forward-thinking leader driving innovation and training, recruitment, and operations. I take pride in my strong work ethic, professionalism, and unwavering integrity.

Professional Experience

Learning & Development Training Manager F&B Division October 2023 - Present

Fontainebleau Hotel & Resort Las Vegas, Nevada

Responsible for the professional development of Leaders and Members on property.

Create, develop, and implement training content.

Facilitate New Member Orientation – Elevate and Service by Design (continuously evolving this training).

Support the design of E-learning programs.

F&B divisional training manager with a focus on service, leadership, communication skills and so much more.

Support other departments with service training and curate specialized training based on departments requested need.

Conduct service audits and create action plans to correct low scoring audits.

Director of Operations & Head of People/HR Culture August 2021 – October 2023

Jaxon Enterprises Lucky Little Chapel & Event Space Las Vegas Nevada

Oversee all the operations of the Chapel and event space.

Responsible for payroll and benefits enrollment, monitor budget, expenses, and daily focus on increasing profitability.

Responsible for updating all policies, SOP’s, and safety procedures.

Responsible for all staff onboarding, training, quarterly diversity training, sexual harassment training, quarterly sales, and service training.

Responsible for all HR/People duties, uphold company policy, disciplines, coaching & hiring.

Market the Chapel to surrounding community to become brand partners to extend our reach.

Responsible for submitting official documents in a timely manner. Liaison between government offices and our clients.

Liaison between the Chapel and vendors that support the business, this includes paying invoices and scheduling product and service deliveries.

Executive Assistant Vice President Food & Beverage June 2017 – August 2021

Wynn/Encore Hotels & Resort Las Vegas, Nevada

Provide Executive Assistant Support to the Sr. Vice President of Food & Beverage Division with over 21 Casual and Fine Dining restaurants and 11 bars, 5 lounges and 2 resort pools.

Oversee as Departmental Liaison collaborative opportunity inquiries from High-end vendors, Outside Vendors, Marketing Companies and Distributors.

Builds and maintains mutually beneficial relationships for one of the largest divisions with over 5,000 employees.

Streamline operations through administrative duties with Accounts Payable, Purchasing Managers, Legal and Human Resources to account for a high level of quality control.

Entrusted with preparing high level confidential reports, documents, forms, employment, and vendor contracts with zero infractions.

Responsible for Executive leaders and upper management scheduling within the largest division of Wynn Resorts.

Liaison between the VP of F&B, Directors, GM’s, F&B Managers, and line level staff.

Comply with all laws when maintaining confidential files.

Responsible for updating the Food and Beverage SOP Manual from 2018 to 2021 for front and back of the house.

Assisted in Leadership Development course planning and facilitation. This included onboarding new managers and team leads, front and back of the house and culinary. Ongoing leadership training and transitional leadership training and so much more. We supported new managers and stayed connected for guidance and perspective.

Responsible for internal outlet shops. This included reporting back to upper management all results and coaching on areas of improvement.

Liaison between Forbes trainers and outlet leadership as well as executive leadership.

Assistant General Manager of Lounges November 2013- June 2017

Wynn/Encore Las Vegas Nevada

Assist my General Manager in managing the operations of staff and managers in four lounges at both Wynn and Encore.

Responsible for daily inventory levels and pars of luxury wine, spirits, and cigars with unmatched services.

Assist our Executive Chef in food tastings and provided cost analysis for food and beverages.

Created a comprehensive business plan, financial projections, and operational strategies to help create promotional campaigns to generate business events.

Responsible for banquet event orders (BEO’s) Coordinated special events with our marketing team to increase revenue.

Established schedules monitored performance and motivated my team.

Created policies and standard operating procedures to ensure business practice are uniform and employees stayed in compliance.

Responsible for precise documentation, progressive discipline and ongoing staff coaching and managing entertainment.

Responsible for interviewing new applicants and training new team members.

Nobu Restaurant Operations, Recruitment/Talent Acquisition & Development April 2009 - April 2012

Nobu, Atlantis Hotel Dubai, UAE

International Hospitality Manager/Recruiter at Nobu premier luxury lifestyle Brand.

Responsible for Talent Acquisition – Sourced. hired, trained, managed, supervised, developed, disciplined and counsel all food and beverage team members according to company HR policies and procedures.

Responsible for managing a high volume, internationally branded, trend setting restaurant with a staff of over 100 hourly employees.

Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.

Implemented performance, progress, and recognition of outstanding performance, personnel, and training needs of employees to supervisors.

Facilitated consistent weekly training on increasing service standards, persuasive sales, and productivity.

Responsible for team building events and exercises to unify the front and the back of house.

Special events created menus and negotiated contracts ensure events and off sites run smoothly and exceed customer’s expectations. Responsible for the logistics of transportation of staff, food and equipment as well as set up.

Conducted performance evaluations, created employee recognition program acknowledged and rewarded excellence through "Nobu employee of the month" and “Nobu employee of the year”.

Assistant Director of Cocktails. March 2005 - April 2009

Wynn/Encore Las Vegas NV.

Managed daily operations of over 120 personnel under cocktail and beverage operations.

Maintaining Forbes standards by making sure internal policies, federal and state laws, rules and regulations and controls are followed on the floor.

Conducted shift briefings daily and shift coverage, responsible for weekly and daily schedule and staffing special events.

Selected and promoted by Sr. Management to recruit new hires for a $2.3 Billion resort, develop staff and open Encore Hotel & Casino.

Entrusted and given the opportunity and privilege to recruit food and beverage for Encore covering 111,000 sq. foot casino floor.

Assisted in establishing the Gold standard of Wynn Encore before opening. Establishing the ratio for the hiring compendium and satisfy 100% of all positions before opening.

Responsible for training and developing lounge staff to surpass Forbes standards through onboard training and development of new talent with extensive gold standard training.

Coordinate new hire orientation and developed training framework and schedule for hotel opening.

Developed a relationship with Union representatives to educate myself on Union policies.

Responsible for precise documentation, progressive discipline and ongoing staff coaching.

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