Customer Service Primary Care

The choice you make about where to get care can affect the cost and efficiency of the care you

receive. Take a look at this chart to get an idea of where you should go to get the care you need in different situations.

If you need help finding care, call Customer Service at the number on your member ID card. As a UnitedHealthcare® member, you can count on us to help you get the care, tests and treatment you need, when you need them. You can also find providers and facilities on your plan website, under Find Care & Costs.

What you need: Where to go:

Preventive and routine care. For example:

• Checkups

• Immunizations

• Minor illness

• Minor injuries

Your primary care

provider (PCP)

Your issue isn’t an emergency, but your PCP isn’t available. For example:

• Sprains

• Minor broken bones

(e.g., finger)

• Minor burns

• Minor infections

• Strep throat

• Earache

Urgent care

Life threatening and/or very serious conditions. For example:

• Heavy bleeding

• Chest pain

• Major burns

• Difficulty breathing

• Broken bones or

spinal injuries

• Progressive confusion

or slurred speech

Emergency room

Where to get care

Try virtual visits

Unable to go to an appointment in person? Or maybe you simply prefer the convenience of staying home. You may be able to connect with a provider through a virtual visit. Virtual visits can be a great option for preventive and routine care, as well as some urgent care needs. Whenever you receive urgent or emergency care, it’s important to tell your primary care provider (PCP). Be sure to share diagnoses, treatments, prescriptions and therapy recommendations. It may be useful to write this information down. This will help your PCP make the best possible decisions regarding your ongoing health and well-being. It will also help him or her coordinate care between your specialist and other providers. Benefits, features and/or devices vary by plan/area. Limitations and exclusions apply. Not all network providers offer virtual care. Virtual visits may require video-enabled smartphone or other device. Not for use in emergencies. This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits, premium and/or copayments/coinsurance may change on January 1 of each year. In an emergency, dial 911. Not all medical conditions can be treated through telehealth. The telehealth doctor or nurse practitioner will identify if you need to see an in-person doctor for treatment. Benefits and availability may vary by plan/area.

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