Administrative Assistant Customer Service

JMB

OBJECTIVE

Objective: Administrative Assistant and Medical Biller who goes above and beyond basic administrative and Medical Billing tasks and takes on multiple projects at once. Work ethics are excellent with strength in boosting company morale.

SKILLS

●45 WPM Typing Speed

●Professional Phone

and Communication Skills

●Customer Service

●Team Building

●HIPPA Compliance

●Micro-Office Suite

●Accounting/Payroll

●Medicaid Enrollment

●EMR

●Claim Processing

●Claim Audits

●Billing

●Collections

●ICD9&10 Coding/CPT

JACQUELINE M BENSON

ADMINISTRATIVE ASSISTANT/MEDICAL BILLING ADDRESS: 1102 PINE CROFT DRIVE, WEST COLUMBIA, SC 29170

EXPERIENCE

Paralegal/Legal Assistant, The Lake Law Firm 03/11/2024-Current

Provide administrative support

Research, gathers information relevant to the case

Document preparation

Document management

Case preparation

Preparing and filing documents with the courts

Discussing case details with attorneys and clients

Prepare disbursements

Collect Attorney fees

Customer Service

GSP Coordinator, Cooperative Health 07/07/2022-02/22/2024

●Daily auditing and processing of GSP Applications

●Same day approval and processing of GSP Renewals from the sites

●Responsible for inputting demographics within the Practice Management System and entering notes

●Respond to internal and external calls, and emails regarding patient balances and application status

●Respond to questions, review information for completion

●Conduct internal file reviews for compliance purposes

●Microsoft Outlook

●Excel

ADMINISTRATIVE ASSISTANT • USC SCHOOL OF MEDICINE • 11/12/2019 – 06/30/2022

●Coordinates Attendant/Companion recruitment and Medicaid Enrollment

●Provide information inbound and outbound calls, Receive Information via email, fax, and paper

●Respond to questions, review information for completion

●Manage and follow-up client and attendant databases including all entry, updates, queries, and generate reports

●Conduct internal file reviews for compliance purposes

●Provides a variety of logistical and office functions to ensure timely completion of project

●Provide Administrative support for the nurses

●Receives/Screens project telephone calls and correspondence

●Facilitates Communication between Project and Business office

●Supervises Data Entry and Administrative Staff in Project Director’s absence

●Complete Postal Authorization Form

●DEV’s for Printing request, Purchase Requisition Forms, Managed Print Forms, Reimbursement

●Excel

●Microsoft Word

MEMBERSHIP AUDITOR III

ELIGIBILITY AND MAINTENANCE • BLUECROSS BLUESHIELD • FEB 2018-JUL 2018

●Experience using GCOM

●Process transactions for members of the insurance company Terminating and Enrolling

●Working knowledge of insurance verification and medical office procedures

●Strong time management skills, the ability to plan, prioritize and complete delegated tasks within the expected timeline

●Claim Processing

●Data Entry

●Call Center Experience

●CES

●Microsoft office experience

MEMBERSHIP AUDITOR III- BILLING DEPARTMENT• BLUECROSS BLUESHIELD MARKETPLACE OPERATION • OCT 2017-FEB 2018

●Refunds

●Cash Suspense

●Claims Processing

●Database Error Tracking, Data Support

●Research and Resolving Membership Reconciliation

●Audits

●Care Mark for Pharmacy Claims

●Disputes

DOCUMENT MANAGEMENT• FLUOR/VC SUMMER • JUN 2017-AUG 2017

●Task profile to get accounting view work order task, scheduled work by crew, printed when needed

●Viewed, prepared, and printed work order package

●Made copies

●Data entry

●Supported large groups

●Posted comments and turnovers

●Task profile-to-get accounting view work order task, scheduled work by crew and printed when needed.

ACCOUNTING TECH III• BLUECROSS BLUESHIELD • FEB 2016-JUNE 2017

●Receive and open mail

●Verify checks

●Scan and encode checks for banking

●Reports

●ICL

●Inventory balancing, reconciliations, generating refunds request letters, general accounting

●Lockbox

ACCOUNTING/HR ADMINISTRATOR ASSISTANT •CROMER’S • FEB-2015-MAY 2015

●Backup server, settle CC batches, print CC transaction report

●Review and post previous day’s journals Everest software

●Create sales flash reports for the previous day using Microsoft excel

●Update bank account cash activity report

●Create daily deposit for previous day’s receipts

●Prepare income audits and enter cash/check/CC activity journal for previous day

●Enter cash receipts-checks and EFT payments for Cromer’s ASI

●Bank deposit and post office errands

ACCOUNT SPECIALIST II •RANDSTAD TEMP AGENCY/ AFLAC • FEB 2014 - JUN 2014

●Genelco system, work desk, CRM software

●Verification of coverage history, claim inquiries, Billing history

●Verification of terms/canceled polices to perform clerical accounting functions in accordance with establishment

●Policies procures and guidelines

●Reconciled/balanced invoices from small to large payroll accounts.

●Review account payments to determine disposition of funds; Identifies discrepancies or account variances and take the necessary steps to resolve or refer to the team lead or supervisor

PRE-PROCESSING IMAGING SPECIALIST •RANDSTAD TEMP AGENCY/ AFLAC • NOV 2013 - DEC 2013

●Processed mail, via fax, emails, or mail

●Inventoried number of applications, number of products being purchased and tallied the information.

●Genelco system verification of coverage history, claims inquire, list of dependents, identification, and billing history

●List the information into CRM System

●Scanned the applications

●Index the applications into work desk

WORK CONTROL PROCESSOR TECHNICIAN/ADMINISTRATION PROCESS WORK • DZ-ATLANTIC/MCGUIRE NUCLEAR STATION • AUG 2012-MARCH 2013

●Work orders and safety tagging crew members in the work order task (WOTA) when instructed

●Task profile to get accounting view of work order task

●Scheduled work by crew, printed when needed

●Post comments, and turnovers

●Task completion processed, read and highlight diagram charts

●Viewed, prepared, and printed work order packages NAS software

●Copied

●Data entry

●Field calling

●Notations for supervisor

●Meeting preparation for “take a minute” meetings

●Closed out MR’s and work order task

●Supported large groups

ADMINISTRATIVE ASSISTANT • RICHLAND COMMUNITY HEALTHCARE ASSOCIATION, INC • AUG 2008 - MAR 2012

●Special program advocate for BCN

●Eligibility Counselor and Patient Advocate

●Best Chance Network Advocate

●Assisted patients in qualifying, meeting and obtaining eligibility for the program

●Retrieved prior-authorization codes

●Scheduled mammograms

●Claims and Billing processing front desk

●Collection front desk

●Posting copay, deductibles front desk

●Audits (4) sites

●Pharmaceutical Companies (PAP) program for patients who needed assistance with medication

●Data tracking log, mailed applications, approved, received, and disbursed meds picked up by patients

●Purchasing of supplies for five sites maintain vendor contact for supplies

MEDICAL RECEPTIONIST/ADMINISTRATIVE/BILLING• RICHLAND COMMUNITY HEALTHCARE ASSOCIATION, INC • APR 2003 - AUG 2008

●Provide outstanding customer service to patients

●Answered phones

●Scheduled Appointments

●Appointment Reminders

●Assisted other staff members as needed including the Billing and Collection Department.

●EMR load patient demographic

●Print copies of medical records for all five sites

●Front desk cashier

●Posting

●Verified insurance front desk, billing out for ICD9 & CPT codes, attaching medical records when needed, printed patient charts when requested, and purged medical records

EDUCATION:

Midlands Technical College

Medical Terminology: Certificate:

(Coursework in Business Administrant

Contact this candidate