Customer Service Team Members

TE’AARON

WINGARD

Saginaw, MI *****

************@***********.******: +1-980-***-****

PROFESSIONAL SUMMARY

Professional, energetic, and personable salesperson with management and experience in completing sales, Attentive and empathetic to customers' needs and concerns, able to work proficiently in a fast-paced environment. Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.

SKILLS

Outside and Retail Sales,

conflict management

Effective communication

Analytical thinking

Verbal And Written Communication

Decision Making

Microsoft Office

, Excel and Word

Customer service

EXPERIENCE

Brand Ambassador/Team Lead

Elite Breakout Marketing - Saginaw, MI

March 2024 - Current

Lead my team of Brand Ambassadors to achieve sales and promotional goals.

Develop and execute strategies to commission sales goals.

Train and coach team members on product knowledge, customer engagement, and sales techniques.

Monitor team performance and provide feedback for continuous improvement.

Represent the brand professionally at our preferred vendor locations.

Report on team activities, results, and market insights.

Ensure team compliance with our company’s brand guidelines and standards.

Assistant General Manager

Server/Trainer/Shift Lead

Sept. 2022 – March 2024

March 2019- Sept. 2022

Buffalo Wild Wings Go - Saginaw, MI

Ensure training programs are adhered to by team members in new positions.

Plan and lead pre-shift meetings, assisted with building team atmosphere that boost morale.

Partner with GM to conduct weekly, informative manager meetings.

Handle shift-by-shift coaching of team members to improve performance.

Regular interaction and engagement with Guests to ensure they are receiving quality product and customer care.

Support and execute all new product rollouts, policies and procedures, company, and marketing promotions.

Train team on how to up sale new products to customers.

Outback Steakhouse - Saginaw, MI

Provide a positive experience for all guests by providing excellent customer service.

Ensures the total cleanliness and smooth operation of the restaurant.

Greet customers by name recognition and maintaining a cheerful outlook.

Clearly communication clients’ orders to cooks and ensuring the client has a positive dining experience.

EDUCATION

Central Piedmont Community College, Highschool Charlotte NC

Ross Medical Education Center, Pharmacy Technician certification

ADDITIONAL INFORMATION

Buffalo Wild wings top in sales award

Elite Breakout Marketing -Circle of Excellence Award

Feb. 2018 to August 2019

Position: Project Manager - Major Carrier Accounts III

Company: Windstream-Peates

August 2007

March 2014

Responsible to project coordinate and manage three specific elite and government projects within service delivery.

Coordinate large multi-site orders for elite accounts. As well as the primary contact for the account for all orders throughout the entire service delivery life cycle.

Ensured order management by completing data install tasks for customer orders.

Operated as a single point of contact for customers tracking, scheduling, and coordinating of all aspects of Windstream's Major Account Customer's orders.

Coordinated communication with appropriate departments to ensure tasks are completed through each stage of the order.

Kept all appropriate personnel apprised of status of project, shifts in priorities, existing or perceived problems; investigating any deviations that will impact the overall success of the project.

Coordinated with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, to ensure the customer's service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer's service.

2007-2011 Windstream/ Paetec Network Operations Center (NOC) Technician:

Working with LEC's, IXC's, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.

Perform identification classification, prioritization of incidents affecting the Bandwidth network

Performing end to end testing with ILEC and CLEC's to isolate any issues on the circuit utilizing R.E.A.C.T - Circuit testing system

Utilize Remedy ticketing system to create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution

Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service provide Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.

Monitor maintenance outage tickets and ensuring all impacted clients are attached to outage tickets.

Take ownership of each incident and perform escalations where required

Contact this candidate