Customer Service Call Center

*** ***** ****** **** #**** ATLANTA, GA *****

******.*******@******.***

470•596•0137

Lauren Spears

OBJECTIVE

I am seeking a professional Customer Service call center position. I am a strong planner and problem solver who can readily adapt to change; I also work independently and exceed expectations. I am able to handle priorities and meet tight deadlines without compromising quality.

PROFESSIONAL EXPERIENCE

AMERICAN LOCKSMITH SERVICES

Jun. 2010- Dec 2022

• Call center customer service representative.

• Received 150-200 inbound calls from all over the United States on a daily basis.

• Used company script to give accurate quotes on company policies before locksmith was dispatched to customer’s location.

• Schedule follow up calls to make sure customer was satisfied with our services. ANCHOR POINT

Jun. 2008- Aug.2009

• Answered 50- 100 inbound calls on weekly basis to schedule client’s appointments.

• Educated clients on health treatment and benefits that Anchor Point offered.

• Provided technical assistance to clients over the phone for on-line registration. PROTECTION SECURITY

Dec. 2005- Mar. 2008

• Responded to 50- 100 inbound alarms on a nightly basis.

• Spoke to customers regarding their business and residential accounts.

• Read and updated computer notes to make client aware of security breaches.

• Assisted callers with time sensitive matters regarding the security of their business and or residents.

EDUCATION

Tucker High School- Tucker, GA- College Preparatory Diploma Georgia Perimeter College- Clarkston, GA- Clinical Nurse’s Aide

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