Customer Service Representative
Resume:
ANGELA OWIREDU-MENSAH
Email: ***************@*****.*** · Phone: 054*******
Nationality: Ghanaian
PERSONAL PROFILE
I am seeking to use my acquired training and experience to yield desired company results and
shared goals as teamwork and ability to foster an enabling working relationship with superiors
and subordinates are my prime concern and ambition to enable me expand my horizon to
secure a promising position that offers both a challenge and a good opportunity for
growth.
EXPERIENCE
Fairtrade Outsourcing Ghana( Customer Service Representative)
Oct 2023 – Present
●Supports the team by performing tasks related to organization and strong
communication.
●Interacting with clients by phone and in-person to resolve their computer
problems related to software and hardware issues to help them get back
up running smoothly again.
●Ensuring academic integrity
FirstBanC Brokerage Services(Account Officer )
Aug 2022 – 2023
Responsibilities;
Keeping accurate records for all daily transactions.
Preparing balance sheets.
Process invoices.
Recording accounts payable and accounts receivable.
Update internal systems with financial data.
Prepare monthly, quarterly and annual financial reports.
Making reconciliation of bank statements.
Tracking bank deposits and payments.
Preparing a report.
IT Support Intern, National Service Oct 2021- Aug 2022
United Nations University, Institute for National Resources in Africa (UNU-INRA)
Responsibilities;
● Make data easily accessible to staff or clients.
Walk staff and client through the recommended problem-solving steps.
● Set up or repair computer equipment and related devices.
● Train users to work with new computer hardware or software.
● Document changes, revisions and problems.
● Provide other team members and managers information.
● Responding to user needs for the selection, creation, evaluation, identifying,
analyzing and administration of computer - based systems.
● Interacting with clients by phone and in-person to resolve their computer
problems related to software and hardware issues to help them get back up
running smoothly again.
Koforidua Technical University
Dec 2018 – March 2019
• Support the IT team in maintaining hardware, software, and other systems.
• Assist with troubleshooting issues and provides technical support.
• Organize and maintain IT resources.
• Assist and contribute to the team.
• Managing social media and emails.
Administrative Assistant/ Customer Service Representative
Jun 2016 – Sep 2018
Bedrock Construction Company,
Responsibilities;
Oversee schedules for all executives and manage booking for the conference
rooms and group workspace.
Train new administrative assistant interns in office management procedures and
schedule on - the - job mentoring with multiple departments.
Maintain and improve online databases of client accounts and external
vendors, including updating information when necessary.
Created a new system for following up with potential clients in an efficient
manner.
Making travel arrangements for senior staff such as booking flight, cars, and hotel or
restaurant reservations.
Supports the team by performing tasks related to organization and
strong communication.
Ensures operation of equipment by completing preventive maintenance
requirements, calling for repairs. Maintaining equipment inventories and
evaluating new equipment and techniques.
EDUCATION
Diploma In Information Technology and Business Studies
Koforidua Technical University 2018 – 2021
Adonten Senior High, (General Science) 2013 – 2016
Achimota - 2013
2
SKILLS
Excellent communication skills
Project Management
Problem Solving
Customer Service
Technical Support
Network Security
Time Management
Organizing
Critical Thinking
REFERENCES:
Isaac Tsorpkor Tetteh, General Manager, Bedrock Construction Company; Mob: 055*******
Worth Elijah, IT Associate, UNU-INRA; Mob: +233***********
Maria Ancilla-Bombarde, Research and Admin, UNU-INRA; Mob: +233*********
Zakari Abubakari- +233*********, FirstBanC Brokerage
Contact this candidate