Customer Service Sales Representative

ALLAN JENNINGS

Hamburg, PA ***** 610-***-**** ********@*******.***

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Customer Service

Consultative Sales Approach

Account development

Lead prospecting

Customer Relations

Service Assistance

Sales and Leasing Consultant, 04/2014 - 01/2023

Outten Chevrolet Of Hamburg – Hamburg, PA

Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.

Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Used CRM software to record customer interactions and track general sales activities for review and follow-up.

Pursued existing and potential customers by phone, email and text message to generate leads and close sales.

Prospected new sales leads from directories, referrals and partners. Sales Representative, 09/2007 - 01/2014

Adelphia Seafood – Reading, PA

Managed customer accounts to secure customer satisfaction and repeat business. Retained excellent client satisfaction ratings through outstanding service delivery. Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Answered customer questions about products and services, helped locate merchandise, and promoted key PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

items.

Developed strong rapport with customers and created positive impression of business. Parts Sales Representative, 07/2004 - 03/2007

McNeilus Truck And Manufacturing – Morgantown PA

Ordered parts from various distributors to fulfill demands. Assisted customers in finding appropriate parts promptly. Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.

Completed sales and service documentation for customer and business records and provided receipts of purchase.

High School Diploma: 1979

Exeter High School - Reading, PA

Classic car restoration/modification

Member of the Hawk Mountain Boy Scout Council

Comnercial Drivers License Class B

EDUCATION

INTERESTS

CERTIFICATIONS

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