Warehouse Worker Customer Service

Dayrius McCoy

*******.*******@*****.*** 469-***-**** Irving, TX

SUMMARY Seasoned professional with a decade of diverse experience, including meticulous attention to detail and adherence to strict protocols. Proficient in ERP and CRM systems, inventory management, and maintaining confidentiality under HIPAA. Actively seeking a Cybersecurity Analyst role to leverage a Bachelor of Science in Cybersecurity and technical acumen.

WORK EXPERIENCE K&N Engineering Grand Prairie, Tx

Flat Panel Associate 1 Aug 2023 - Jul 2024

• Assembled and tested flat panel products in accordance with engineering blueprints and work instructions, collaborated with the quality assurance team for issue resolution, and maintained compliance with safety protocols to uphold product excellence.

Mars Greenville, MS

EVS Tech Sep 2020 - Jan 2023

• Maintained high standards of cleanliness through thorough floor care, including scrubbing, stripping, buffing, and shampooing.

• Executed meticulous cleaning of surfaces and fixtures, including counters, desks, and lighting, ensuring attention to detail in all areas.

• Oversaw the regular maintenance of cleaning tools and equipment, upholding strict hygiene and operational standards.

Xerox Inc Ridgeland, Ms

Inventory Specialist Mar 2015 - Oct 2019

• Ensured inventory accuracy by implementing thorough tracking and documentation practices, leading to improved stock level monitoring.

• Maintained inventory integrity through regular cycle counts, aiding in the prompt identification and resolution of discrepancies.

• Employed ERP systems to communicate essential inventory information to pertinent business units, thereby boosting interdepartmental communication and operational effectiveness.

COMCAST INC. (XFINITY) Jackson, MS

Customer Service Expert (Hybrid) May 2012 - Aug 2016

• Handled client inquiries through inbound and outbound communications, ensuring adherence to company protocols for effective needs assessment and response.

• Increased customer engagement by identifying additional service opportunities and building lasting relationships through dedicated service and effective problem-solving.

• Maintained accurate documentation of customer interactions, supporting ongoing customer support initiatives and satisfaction metrics. Hollister Co Ridgeland, MS

Key Holder/Sales Associate Jun 2013 - Aug 2015

• Managed daily store operations, including opening and closing procedures, maintaining store cleanliness, and overseeing security system protocols.

• Assisted cashier team during peak hours to streamline the checkout process and enhance customer satisfaction.

• Oversaw staff scheduling and responded to customer inquiries, fulfilling interim management roles when required.

Humana Madison, Ms

Medicare Correspondence Representative May 2014 - Sep 2016

• Managed inbound and outbound communications with Medicare beneficiaries, ensuring timely and accurate responses to inquiries and concerns.

• Interpreted and clarified Medicare policies and procedures to clients, providing exceptional customer service and support.

• Maintained strict adherence to HIPAA regulations, safeguarding patient privacy and confidential information at all times.

• Collaborated with cross-functional teams to resolve complex issues, enhancing overall operational efficiency and customer satisfaction.

• Utilized CRM systems to document interactions, track correspondence, and update beneficiary records with the utmost attention to detail.

• Assisted in the development and implementation of correspondence templates and standardized responses to improve response times and consistency.

• Conducted regular audits of Medicare communications to ensure compliance with federal guidelines and company standards.

• Participated in ongoing training and professional development to stay current with Medicare regulations and best practices in customer communication. EDUCATION TripleTen

Associate of Sciences, Software Troubleshooting/Engineering Remote

Dec 2027

University of Arkansas-Monticello

Associate of Science, Computer Information Technology Monticello, AR

Dec 2019

Ruleville Central High

High School Diploma, N/A

Ruleville, MS

May 2012

SKILLS Floor Care • Laundry • Hospital Experience • Custodial Experience • Commercial Cleaning

• Cleaning Experience • Freight Experience • Cold Calling • ERP Systems • Sap • Computer Networking • Landscape Maintenance • Customer Service • Store Management • Telemarketing • Freight • Sales • Hotel Experience • Research • Typing • Cash Handling

• Budgeting • Cash Register • Analysis Skills • Microsoft Powerpoint • Microsoft Office • Microsoft Word • Organizational Skills • Project Management • CRM Software • Cleaning

• Residential Cleaning • Payroll • Mobile Devices • Retail Sales • Data Warehouse • Management • Office Management • Communication Skills • Mechanical Knowledge

• iOS • Software Troubleshooting • Inside Sales • Network security • Teamwork • Attention to detail • Problem-solving • Communication • Threat Intelligence Analysis • Security Incident Response • Risk Assessment • Problem Solving • Attention to Detail

• Decontamination Preparing and packaging instruments Sterilization and disinfection Storage • Pharmaceutical • Pharmacy

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