Store Manager Customer Service
Resume:
STORE MANAGER
KASSANDRA
HEADLEY
CONTACT INFORMATION
****.*******@*****.***
**** * ******* **, *** 1, Littleton,
CO, 80121
Jun 24, 1993
SKILLS
LANGUAGES
English Native
Italian Intermediate
ASL Intermediate
OBJECTIVE
Experienced Store Manager with proven success in maximizing sales, reducing costs, and overseeing staff. Skilled in inventory management, customer service, and driving operational efficiencies to achieve company goals. EXPERIENCE
STORE MANAGER
GNC. Greenwood Vilage, CO Oct 2023 - Present
EMERGING STORE MANAGER
Walgreens. Littleton, CO Jul 2018 - Oct 2023
INSURANCE AGENT
TTEC. Midwest City, OK Aug 2021 - Nov 2021
CREDIT CARD ASSOCIATE
Teletech. Morgantown, WV Oct 2016 - Dec 2016
CREW TRAINER
Mcdonalds. Fairmont, WV Feb 2013 - May 2018
EDUCATION
HIGH SCHOOL DIPLOMA
Clay-Battelle High School. Blacksville, WV Aug 2008 - May 2012 BA IN WORLD LANGUAGES
West Virginia University. Morgantown, WV Aug 2012 - Present Inventory management
Customer service
Team leadership
Sales forecasting
Staff training
Merchandising strategies
1. Effective communication 2. Problem-
solving 3. Empathy 4. Multitasking 5.
Patience 6. Interpersonal skills 7.
Attention to detail 8. Time management
9. Team player 10. Conflict resolution
8. Time management
Opening and Closing
Cash Handling
Implemented inventory management system, reducing out-of-stock items by 20%.
·
Conducted staff training sessions, resulting in 15% increase in sales performance.
·
Developed promotional strategies that increased store revenue by 25% in one year.
·
· Led successful team to achieve record sales and exceed targets. Implemented effective merchandising strategies to enhance store presentation.
·
Trained staff on exceptional customer service techniques and interpersonal skills.
·
Managed inventory control procedures to minimize stock loss and maximize profitability.
·
· Led team of 15+ employees to consistently meet and exceed sales goals. Skilled in accurately dispensing medications and providing dosage instructions to patients
·
Proficient in maintaining inventory levels and performing medication reconciliation in compliance with regulations
·
Knowledgeable in processing prescription orders and assisting with insurance billing and prior authorizations
·
Successfully managed and grew client portfolio through excellent customer service and retention.
·
Developed effective sales techniques to secure new clients and exceed sales goals.
·
Conducted thorough risk assessment analysis and recommended suitable insurance solutions to clients.
·
Collaborated with underwriters to ensure accurate policy issuance and expedited claims processing.
·
Processed credit card applications and performed credit checks efficiently and accurately.
·
Provided exceptional customer service by resolving credit card disputes and inquiries promptly.
·
Managed a high volume of credit card accounts and ensured on-time payments.
·
Conducted financial analysis to determine credit limits based on income and credit history.
·
Trained new crew members on company policy, procedures, and customer service standards.
·
Conducted performance reviews and provided feedback to crew members to enhance performance.
·
Developed and implemented training programs to improve crew skills and performance.
·
Collaborated with management to create and execute training strategies to improve overall team performance.
·
Contact this candidate