Customer Service Rep
Resume:
Susanne Findley
Customer Service Rep MCI, Thomas Cardello. US Army Veteran
Cedar Rapids, IA 52404
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Premium Retail Services-Cedar Rapids, IA
October 2023 to July 2024
Premium had Contract with all Walmarts in Iowa. I was a Retail/Service Rep. I had a flexible schedule. Worked 20 to 30 hours a week; Monday thru Friday. I stocked shelves, took inventory, I took a whole lot of photos, pictures of before and after of my finished work. Premiums Job was to help Walmart look better. Also to enhance their depth of products and their to always help.
Customer Service, banquet helper housecleaning
Labor Force Temp Job Agency-Cedar Rapids, IA
February 2020 to August 2023
Temp agency assigned Temp positions that I had experience. Customer Service. Banquet Serving, housecleaning etc. Also handled cash. And accounts receivable, billing accounts to clients. I did a seasonal position at H&R Block.
Customer sales representative
Thomas L Cardella and Associates-CedarRapids IA
June 2014 to March 2019
Inbound outbound calls worked on John degree spectrum etc worked on Spectrum small business Sold to small businesses internet. Phone and cable. Also supplemental Insurance Waitress/Hostess
General Labor-Mason City, IA
May 2010 to July 2013
Seat guests, take orders, serve food, provide excellent customer services. Answer phones, deliver food to adjoining hotel, bookwork.hostess
Waitress
Breakfast House-Cedar Rapids, IA
March 2004 to August 2010
Seat guests, take orders, serve food, provide excellent customer services. Sales Representative
MCI-Cedar Rapids, IA
September 1996 to November 2002
• Outbound phone sales to promote and sell local and long distance phone service packages.
• Assist customers to resolve billing issues, bundling services, new accounts.
• Manage and assist with escalated calls to provide excellent customer services. Education
High school diploma or GED
Hamden High School - Hamden, CT
September 1983 to June 1986
Certificate in Human Services
Kaplan University
Skills
• Call Center (4 years)
• Customer Service (3 years)
• Crew Member (1 year)
• Hostess (1 year)
• Call Center (2 years)
• Crew Member (1 year)
• Customer Service (10+ years)
• Hostess
• Telemarketing
• Inside Sales
• Banquet Experience
• Outbound Sales (2 years)
• Serving Experience7 (7 years)
• Office Experience
• Sales Experience (1 year)
• Cold Calling (3 years)
• Outside Sales
• Upselling
• CRM Software
• Salesforce
• Sales Management
• Manufacturing
• Computer literacy
• Basic math
• Sales Support
• Pricing (1 year)
• Customer Relationship Management
• Sanitation
• Time management
• Leadership (1 year)
• Management
• Recruiting
• Retail sales
• Social media management
• Restaurant experience (4 years)
• Data entry
• Employee evaluation
• Warehouse experience
• Quality control
• Sales
• Cash handling (9 years)
• Negotiation
• Presentation Skills
• Event Planning
• Merchandising
• Warehouse Distribution Experience
• Warehouse Distribution Experience (2 years)
• Microsoft Powerpoint
• English
• Typing
• Microsoft Office
• Intake
• Cashiering
• Microsoft Excel (3 years)
• Inventory control
• Communication skills
• Database management
• Hotel experience
• WordPress
• Hospitality
• Guest services
• Guest relations
• Serving
• Catering
Military Service
Branch: Us Army
Service Country: United States
Rank: PFC
April 1989 to June 1992
76C Equiptment, Parts, And Records Specialist
Dispatcher in the Motor Pool
Awards
Certified in Data Entry and Key Punch, Word Processing December 1986
Attended Academy for business Careers, now renamed as Stone Academy on Dixwell Avenue in Hamden, CT. Business School Courses were an total of 3months. Certifications and Licenses
Two year Degree in Human Services
Present
Forklift Certification
Food Handler Certification
Assessments
Customer focus & orientation — Completed
October 2022
Responding to customer situations with sensitivity Full results: Completed
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Completed
December 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Customer service — Completed
October 2022
Identifying and resolving common customer issues
Full results: Completed
Data entry: Attention to detail — Completed
September 2021
Maintaining data integrity by detecting errors
Full results: Completed
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Completed
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Front desk agent (hotel) — Completed
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Scheduling — Proficient
March 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Food service: Customer situations — Proficient
May 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Food service fit: Crew member — Proficient
May 2023
Measures the traits that are important for successful food service crew members Full results: Proficient
Call center customer service — Completed
June 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Strong work ethic • Punctual and reliable
• Detail oriented • Excellent customer service skills
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