Customer Service Office Assistant

Sherrie Ransom

601-***-**** ********@***.*** Jackson, MS 39212

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and take on challenges to contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

Time management

Decision making

Organizational skills

Attention to Detail

Strong Work Ethic

Work Prioritization

Teamwork and Collaboration

EXPERIENCE

Operations/Customer Service

Kohls Department Store, 2020 - Current

Assist customers with returns

Trained new employees on operational procedures, tools, and software applications.

Managed daily operations, ensuring efficiency and smooth workflow

Answered customer questions regarding products and services, company policies and pricing.

Assisted customers in locating needed products.

Addressed returns and exchanges and assisted customers with refunds or product replacements.

Processed online orders for in-store pickup by retrieving items from shelves and preparing packages for collection.

Youth Leader/ Assistant Camp Director

Gods Haven, 2010 - Current

Adhered to program guidelines, including safety and cleanliness standards.

Planned and implemented program activities

Helped children to develop positive self-esteem and sense of self-worth. and teach bible class

Assist needy families with food and other items

Office Assistant

HCII, 2010 - 2012

Updated and maintained client information

Organized files, faced and scanned document

Monitored calendar and scheduled appointments

Answered several phone call daily

Packaged and shipped orders

EDUCATION

Bachelor of Arts (B.A.) Finance

Jackson State University, Jackson, MS, Dec 2019

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