Controls at FNB

Dawn Falkner

*** ******** **. ******, **. *****

(724) 662 - 8421

*********@*****.***

OBJECTIVE

Knowledgeable, articulate communicator with thirteen years of customer care experience across healthcare, education, and insurance industries. Maintain strong decision–making and problem- solving abilities as well as excellent time–management, data research, sales reporting and situation analysis proficiency. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity.

EDUCATION —

EXPERIENCE

Mercer County Career Center

776 Greenville Rd.

Mercer, PA. 16137

LPN Program

Graduated 2019

Nuchoice Home Care

2919 E. State St.

Hermitage, PA. 16148

CAN certification 2017

Laurel Technical Institute

200 Sterling Ave.

Sharon, PA. 16146

Medical Office Assistant

Associates in Applied Science

Graduated 2013

2022 - present

Insurance Agent • Bankers Life and Casualty

2021 - 2022

Group Supervisor • Lead Teacher • Building Blocks Child Center

2020 - 2021

GPN • Graduate Practical Nurse • St. Paul’s Senior Center

2017 -2019

CNA • Certified Nurse Assistant • Grove Manor

2017 – 2018

CAN • Certified Nurse Assistant • Avalon Springs Place

2012 – 2017

MOA • Medical Office Assistant • Stewart Medical Group

Caregiver and advocate for children, retirees, and elderly. Managed patient care, observed children to identify need of additional support, assisted clients with Medicare needs.

KEY SKILLS —

COMMUNICATION

Collaboration

Record keeping

Marketing

Project Management

Customer service

Conflict Resolution

Database Management

HIPAA Compliance

Proficient in Microsoft (Word, Excel, and PowerPoint) and EMR systems

Multitasking

Excellent customer Service and relationship skills. Provided accurate paperwork, submitted properly, and in compliance with applicable banking, and government regulations and guidelines to ensure deadlines were met.

Documented accurate and complete patient information to address potential problems and expected outcomes.

Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

LEADERSHIP

[Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity?

You’re a natural leader—tell it like it is!]

REFERENCES

[Available upon request.]

Contact this candidate