Customer Service Representative
Resume:
A UDREY L COWELL
Florence, SC 29501
OBJECTIVE
To obtain a position allowing use of my comprehensive and technical skills, knowledge, and experience. SKILLS
Proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, Internet Explorer, Windows XP, LPS/MSP, VLS, I-Vault, HL Fed, Epic
EXPERIENCE
2017 – 2024 George Sink P. A. Injury Lawyers Florence, SC Customer Service Representative
Draft, proofread, and format legal documents, correspondence, and forms with accuracy and attention to detail
Organized and maintained physical and electronic files, ensuring all documents are properly labeled, filed, and easily accessible
Scheduled and coordinated meetings, hearings, and court dates, managed calendars, and communicated with clients and court personnel as needed
Conducted basic legal research and gathered relevant information for cases and legal proceedings
Served as a point of contact for clients, providing updates on case status and answering routine questions
Performed various administrative tasks such as answering phones, filing, data entry, and managing office supplies
Assisted attorneys with case preparation, organized evidence, and prepared trial binders 2015 – 2017 South Carolina Department of Motor Vehicles Florence, SC Customer Service Representative
Researched and resolved problems to determine compliance with legal requirements for services
Examined, accepted, prepared, typed and printed all requirements in issuing any and all licenses
Created and performed edits for the customer’s name and address fields
Managed business customers (banks, lien holders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verify correct customer numbers
Determined services eligibility from understanding of established guidelines from SC legislation and SC DMV polices
Administered knowledge and visual tests to drivers
Answered customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements
Retains knowledge of DMV policy and procedures
Explains policy and procedures to customers
Applies computer, customer service and good communication skills 2011-2014 JP Morgan Chase Florence, SC
Senior Lead Operations Specialist
Responsible for Quality control for my production team
Assisted in updating SCRA procedures and New Hire training material
Assisted processors in the department with questions and issues with loans they were working
Analyzed the daily aged report for routes that could be closed in a timely manner
Assisted management in helping our team succeed in production and quality
Attended conference calls for projects on improving our functions
Provided management with feedback about employees performance
Traveled to Columbus, Ohio, 4 times, to train new employees that would take over Military Processing 2009-2011 JP Morgan Chase Florence, SC
Operations Senior Specialist
Analyzed military orders and documents for approval of SCRA benefits on mortgage loans
Updated MSP with dates of SCRA protection
Calculated subsidy for interest rates greater than 6%
Utilized procedures in performing my job tasks
Assisted management in updating our department procedures
Gained knowledge of the VLS system for our Home Equity loans
Analyzed fees assessed and paid during the SCRA protection period for refund
Analyzed monthly payments made that were within SCRA protection for refund
Completed Am schedules for retro funds due to the borrower and submitted to the Cash department
Trained new employees in our department
2006-2009 Washington Mutual Bank Florence, SC
Pricing Specialist I
Analyze locked loans on Day 7 for pricing and systematic errors to reduce outstanding variance costs
Analyze funded loans for pricing and systematic errors to reduce outstanding variance costs
Trained newly hired employees on the systems and procedures of our group.
Contacted Loan Consultants via email and phone for pricing discrepancies for correction before funding
Managed Daily Active Duplicate Report to ensure the duplicate loans were terminated.
Compiled corrections received from the Centralized Lock Desk for loans with pricing errors 2003-2006 Washington Mutual Bank Florence, SC
Loan Review Auditor
Reviewed documents in loan files for completion for company purchase
Tracked packages received daily with Links system
Requested and reviewed original notes and matched them up to the correct base file
Managed notes daily by working reports and filling 2000-2003 Florence Marine Center, Inc. Florence, SC Bookkeeper
Maintained daily, weekly and monthly reports.
Bank reconciliation
Daily deposits
Payroll
Accounts Receivable and Accounts Payable
Completed Bill of Sale for purchases
Kept inventory of the Manufacturer’s Statement of Origin for boats purchased
Notarized Manufacturer’s Statement of Origin for boats purchased to received Title for the owner
Filled out and turned in SC state sales tax forms each quarter
Filled out Employment tax forms quarterly
1996 – 2000 Jordan Oil Co, Inc Marion, SC
Hardees Store Manager
Maintained daily, weekly, and monthly reports
Supervised 28-30 employees
Created weekly work schedule
Payroll
Performed monthly inventory to determine food cost
Compiled weekly food and product order for restaurant
Interviewed and hired new employees
Completed new hire packets for employees
Daily Deposits
1995-1996 Jordan Oil Co, Inc. Marion, SC
Hardees Breakfast Supervisor
Arrived at store by 5 am to ensure employees setup food area and prepared food for opening by 6
Daily Deposits
Compiled daily, weekly and monthly reports
Supervised 5 – 10 employees
Assisted employees in preparing to change from breakfast to lunch between 10-1030 each day
Payroll
Interviewed and hired new employees
1994-1995 Jordan Oil Co, Inc Marion, SC
Cashier –Hot Spot Convenience Store
Operated cash register and handled money
Assisted customers with finding merchandise in the store
Stocked cooler and stocked shelves with merchandise received from store order
Trained new employees on the registers and correct policies of the company. EDUCATION
1990-1992 Forrest Junior College
Associate Degree Business 3.8 GPA
Emphasis on Accounting
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