Customer Service Office Assistant

Barbara A. Diggs

** ***** **** *****: 708-***-****

Beecher, IL 60401 Email: ************@***.***

Customer Service/Office Assistant/Receptionist

Accomplished, highly skilled Customer Service/Office Assistant. Proven expertise supporting all levels of an organization across all industries. Depicts a professional quality as an exceptional communicator with superior organizational skills. Problem solver with the ability to execute department projects while juggling multiple, simultaneous projects. Skilled at time management, assisting with electronic scanning, highly organized maintaining office organization. Detail-oriented professional with experience coordinating large events, meetings, and conferences, as well as planning travel arrangements. Proficient in the following: Windows, knowledge of Microsoft Office Suite (Word, Excel, Outlook) web based customer database services, 10-key data entry, electronic scanning, and multi-line phone system, file maintenance, Internet research and navigation, fax and scan equipment.

Areas of Expertise

Pleasant Telephone Manner

Excellent Customer Service

Professional Attitude

Time Management Skills

Excellent Organizational Skills

Detail Oriented

Solid Written Verbal Skills

Exceptional Attendance

Motivation Driven

Quick Learner/Self Starter

Professional Work Ethic

Team Oriented

Professional Experience

HILTON GRAND VACATIONS, LAS VEGAS, NV august 2022 – april 2023

Customer Service Inbound Agent DRI Call Center

Provides excellent customer service in an inbound Call Center environment. Answers multiple incoming group phone lines and forwards appropriately, if necessary. Engage with guests in a friendly and professional manner,

Receives calls from guests with prepaid vacation packages or responding to e-mail campaigns, direct mail solicitations or web advertising. Sell package upgrades that align with guest’s interest at property location. Transaction payment and fees associated with the new sale, package or upgrades when applicable.

Confirms all travel and tour details associated with each package. Assist guests with any concerns they may have before or after they travel on their vacation package.

CARDINALWAY ACURA MAZDA, Las Vegas, NV January –August 2022 Customer Service Business Office Clerk

Answers multiple incoming group phone lines and forwards appropriately. Engage with clients in a friendly and professional manner while actively listening to their concerns, appropriately.

Working to verify all necessary paperwork is in each individual automobile deal jacket prior to entering all important information in Department of Motor Vehicles software. All information

Allows the processing of the vehicle license applied for; printed copy for the deal jacket- emailed copy for customer, Filing of new/used automotive deals. Maintain daily logs of processed license applied.

STEINER ELECTRIC, Tinley Park, IL November 2016 – June 2021

Receptionist-Administrative Assistant- Customer Service - Returns/Warranty Team Member

Answers, greets and responds to arriving visitors immediately upon arrival. Engage with clients in a friendly and professional manner while actively listening to their concerns, Answers multiple lines and directs appropriately. Responds to inquiries regarding the company to the general public, customers and vendors.

Maintains detail and accurate records of arriving visitors, including requests, calls and e-mail correspondence.

Supports the Branch Manager with all administrative duties including but not limited to drafting correspondence, branch notices, manages schedule and calendars as needed.

Orders and maintains office supplies inventory, kitchen supplies and maintains cleanliness of all common areas. Requests repairs when necessary.

Plans in-house or offsite conferences, parties, vendor training, etc., including RSVP’s to invite list, hotels, restaurants and transportation.

Any other administrative duties as assigned; i.e. typical data entry, report compilation. May include copying, faxing and scanning as necessary.

Receives, sorts, and distributes daily mail/deliveries.

Readily accepts customer complaint issues diffusing difficult situations, responding immediately.

Prepares training/conference rooms for staff meeting and presentations.

Processes stock and non-stock returns with necessary approvals entering in Solar Eclipse. Including customer inquiry for Return Merchandise Authorization, process RMA and prepaid return label.

Print and e-copy invoices, credit memo including proof of delivery upon request.

Provides Administrative and Operational support for the sales team.

Working closely with the executive sales team to update changes or issues on open orders or returns/warranty orders.

Maintains vendor and service provider relationships.

Handling specific customer inquiries regarding the navigation and registration assistance for the Steiner website.

Maintains cleanliness of front office, common areas, and kitchen for guests and clients. This may include offering guests and clients beverages (coffee, bottle water).

Promoted to newly formed Returns/Warranty Team July 2020 along with current duties

Engages with department colleagues to foster office relationships with a culture of kindness.

SUNDBERG AMERICA, Chicago, IL May 2016 –November 2016

Customer Service Representative-Administrative Assistant-Receptionist

Answers, greets and responds to incoming telephone calls from both dealers and retail customer base. Maintains and exceeds customer satisfaction when assisting customer be researching specific model numbers to locate the accurate part number and inventory to process necessary order. Handles customer’s inquiries regarding expected delivery dates, shipment/delivery issues, and billing-issues – recognizes sense of urgency.

Responsible for the completion of order entry into Epicor P-21 for each part indicated including pricing, availability and back order information.

Assist custom requests for anticipated delivery dates on back orders, proof of delivery,

Readily accepts customer complaint issues diffusing difficult situations, responding immediately.

Receives customer inquiry for Return Merchandise Authorization, process RMA and prepaid return label.

Utilizes, maintains and updates customer data for existing and new customers.

Attends Customer Service Team meetings for status updates; on time orders, back orders, etc.

NEXUS SOLUTIONS AT MPI LABEL SYSTEMS, University Park, IL June 2015 to February 2016

Customer Service Representative-Administrative Assistant-Receptionist

Providing customer service sales support in processing incoming orders; expedites and quotes in an accurate and prompt manner, Delivers comprehensive customer support for all inquiries, includes processing proofed artwork and providing quotations directly with clients.

Responsible for the completion of order entry into Epicor P-21 for each part indicated including pricing, availability and back order information.

Maintains updating of new customers for timely and accurate data entry for preparation and processing of all clients’ approved artwork and quotations for conversion to order. Enters order into the Radius System.

Communicates with internal departments for tracking material and confirm production due dates.

Prepares Daily Call Log report for general manager.

Discusses with department colleagues to review daily activities.

Temporary assignment (Nexus Solutions) ended with MPI Labels due to decline in company business.

IMPACT SALES MIDWEST AT CENTRAL GROCERS, INC., Joliet, IL February 2013 – May 2015

Customer Service - Inside Sales Coordinator

Handled all administrative aspects of specialty meat products represent by Impact Sales Midwest with responsibilities that included processing and finalizing product purchase orders.

Accepts high volume of inbound calls for special meat orders; processing and pricing.

Timely and accurately ordered products, closely monitoring inventory and allocating stock as appropriate.

Handling routine inquiries from customers, reps ensuring efficient handling of all such inquiries.

Communicated with vendors to confirm product arrival and resolve shortages.

Prepares Monthly Sales Activity report for specialty meat products.

Creation and distribution of all department data processing of correspondence for Meat Director.

Collaborated with department colleagues to support quality control, accounting, and general tasks.

CENTRAL GROCERS, INC., Joliet, IL September 2011 – February 2013

Customer Service Representative

Provided customer support for inbound calls while communicating with vendors on a daily basis to discuss schedule of pre-ordered brand items and meat orders provided customer support for inbound calls while communicating with vendors on a daily basis to discuss schedule of pre-ordered brand items and meat orders.

Creation and distribution of all department data processing of correspondence for Meat Director.

Receives and distributes all department mail.

Previous roles include Leisure Travel Consultant at GO Travel Inc.,

And

Administrative Assistant at Cook-Illinois Corporation.

References Upon Request

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