Patient Care Medical Center

Rosa DelaRiva

Medical Scheduling

Supervisor

*** * ******** ****, ****** CA. 91766 626-***-**** *********@*****.***

Highly efficient and organized Medical Scheduling Supervisor with over 5 years of experience in overseeing and managing daily operations of medical scheduling departments. Proven track record of optimizing schedule efficiency, reducing patient wait times, and enhancing overall patient satisfaction. Skilled in managing a team of scheduling coordinators, training staff on best practices, and implementing streamlined scheduling processes. Excellent communication and problem-solving abilities, with a strong focus on providing high-quality patient care. Adept at utilizing scheduling software and EMR systems to ensure accuracy and compliance with regulatory guidelines. Scheduling Supervisor

City of Hope National Medical Center, 1500 E

Duarte Rd, California

October 2015 - Present

Ambulatory Care Supervisor

City of Hope National Medical Center, Duarte,

California

October 2010 - October 2015

Build, manage, and develop a diverse team comprised of 8 personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures Generated daily, weekly, and monthly EPIC reports to track patient outcomes and quality metrics Collaborated with interdisciplinary teams to streamline infusion processes and improve efficiency Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 10% reduction in customer/client complaints and repeats Collaborated with clinical staff to customize EPIC reports and dashboards for specific departmental needs Managed 4 office projects, oversaw dynamic project teams comprised of 8 personnel, and ensured on-time and on-budget completion

Troubleshoot issues with claims, review patient and insurance records, obtain supplemental information from healthcare providers to ensure accuracy

Interface with patients, medical providers, and insurers to review claims adjustments, denials, and billing errors and develop payment plans to reduce aging accounts Facilitated training sessions for staff on how to interpret and utilize data from EPIC reports effectively Served as primary contact for patients with inquiries regarding claims/patient care Analyzed data trends in EPIC reports to identify areas for process improvement and optimization Implemented automation processes to streamline the generation and distribution of EPIC reports, improving efficiency and accuracy

Ensured compliance with regulatory requirements and best practices in infusion therapy Provided training and education to healthcare staff on infusion equipment and procedures Oversee daily operations of ambulatory care clinic, ensuring efficient and high-quality patient care services are provided

Utilized scheduling software and tools to optimize lab utilization and improve overall productivity Develop and implement policies and procedures to optimize workflow, enhance patient experience, and improve overall clinic efficiency

Coordinate scheduling, patient flow, and staff assignments to maximize clinic productivity and meet patient care goals

Provided support to project managers by creating and maintaining project schedules, tracking budget expenditures, and preparing progress reports

Collaborate with physicians, specialists, and other healthcare providers to facilitate seamless coordination of care for patients across different specialties and departments Communicated effectively with team members to prioritize tasks and allocate resources based on project needs

Professional Experience

Ambulatory Care Assistant

City of Hope National Medical Center, Duarte,

California

October 2008 - October 2010

Patient Care Coordinator

Wells Medical Office/General Surgery, Whittier,

California

October 2004 - October 2008

Bachelor of Science in Administration August 2024 - Present Colorado State University Global at Colorado

Associates of Science in Social and Behavioral Development April 2021 - May 2024 Rio Hondo College at Whittier

Vocational Certificate in Medical Assistant February 2003 - March 2004 Bryman College at City of Industry

Monitored and adjusted schedules as needed to accommodate urgent requests and changes in project requirements

Managed inventory of medical supplies, ensuring adequate stock levels and minimizing overstock or shortages

Coordinated project meetings, prepared meeting agendas, and documented meeting minutes to ensure all stakeholders were informed and aligned on project goals Assisted healthcare providers with patient assessments, injections, and other clinical procedures in a fast- paced ambulatory care setting

Provided compassionate patient education on medications, treatment plans, and self-care techniques to ensure optimal patient understanding and compliance Collaborated with interdisciplinary healthcare team members to facilitate seamless patient transitions between ambulatory care settings and other healthcare facilities Participated in quality improvement initiatives, infection control measures, and regulatory compliance activities to promote a safe and healthy environment for patients and staff Conducted patient intake interviews, and accurately maintained electronic medical records for efficient patient care coordination

Collaborated with healthcare providers to develop individualized care plans for patients Coordinated insurance verification and pre-authorizations for medical procedures and services Facilitated communication between patients, families, and healthcare team members to ensure continuity of care

Proactively addressed patient concerns and provided exceptional customer service to enhance patient satisfaction levels

Managed patient appointments, scheduling, and follow-up care in a fast-paced healthcare setting Proficient in taking vital signs, including blood pressure, pulse, and temperature measurements accurately Skilled in preparing patients for medical exams by gathering medical history and documenting information in electronic health records

Experienced in maintaining inventory of medical supplies and equipment, ensuring proper functioning and restocking as needed

Trained in assisting healthcare providers during minor medical procedures and administering medications as directed

Knowledgeable in handling patient inquiries, scheduling appointments, and coordinating referrals for specialty care when necessary

Currently pursuing a Bachelor's degree in Business Administration at Colorado State University, focusing on strategic management and leadership. Completed coursework in organizational behavior, project management, and business ethics. Actively involved in student organizations such as the Business Leadership Club, where I've honed my teamwork and communication skills. Graduated with an Associates of Science in Social and Behavioral Development from a well-respected university with a strong focus on psychology, sociology, and child development. Developed a comprehensive understanding of the complex factors that influence human behavior and societal dynamics. Completed a comprehensive Medical Assistant program at Bryman College, where coursework focused on medical terminology, anatomy and physiology, pharmacology, and clinical procedures. Participated in Education

hands-on clinical rotations in various healthcare settings, gaining experience in patient assessment, vital sign monitoring, and medical office management.

Bilingual/Translator

Allscripts, EPIC

Medisoft, EHR, SOAPware

Alpha/Numeric Filing Systems/Software

Touchtypist

Microsoft Suite

Problem Solving

Team Development

Training/Work Methods

New Personnel Orientation

Key Skills

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