Human Resource Customer Service

ERIC C. BROWN

**** ******* ** **, *** G*, Atlanta GA 30324

Home: 404-***-**** Email: *********@*****.***

OBJECTIVE

SOFTWARE SKILLS

Experienced and professional Campus Recruiter who is a dedicated and proactive individual with experience in recruiting and event planning. I utilize my 13 years of human resource knowledge and strong administrative and communication skills. Coupled with the ability to provide exceptional support throughout an organization to all levels of employees. Strengths include partnering to work strategic projects and company initiatives, staffing and recruitment, employee relations, coaching, mentoring, employment acquisitions and data management.

Microsoft Office Expert (Word, Excel, PowerPoint, Outlook, Skype for Business) PeopleSoft, LMCareers, LMPeople (including Human Resource Management Systems), P.O.S.T., CARTUS, CONCUR, BCD Travel, Brass Ring, Smartsheet, Zoom, Career Teams

CAMPUS RECRUITER- UNIVERSITY RELATIONS & RECRUITING

Lockheed Martin Enterprise Operations, Rockville Md May 2019- Present

Developing recruiting plans and provide high level customer service to managers to determine optimal successful campus strategy that ensures “best fit” candidates are included in the recruiting pipeline and appropriately tracked to requisitions, to be considered for interview.

Event Planner and Coordination of Campus events that ensure a strong Pipeline of qualified candidates using agencies, recruiting contractors, web-based tools and other resources.

Manage all campus recruitment activity for technical and business roles/skills.

Works with all levels of management to understand job and needs requirements.

Responsibilities include Sourcing, identifying and working closely with students, strategic campus planning to include relationship development with key university stakeholders, program and fiscal management,

TALENT AND RECRUITMENT COORDINATOR

Lockheed Martin Aeronautics Company, Marietta GA January 2014- May 2019

Serving as Talent Acquisition Coordinator; manages Marietta Aeronautics Recruiting Center while providing excellent communication and customer service to all clients, managers & candidates.

Serves as backup to Talent Acquisition Recruiters.

Interviewed and screened applicants for technical competence, applicable background and skills, individual goals, and ability to fit into the organization.

Delivers data-driven human resources solutions that are efficient, effective, and flexible according to various HR requirements and processes.

Utilizes LM People and LM Careers (Brass Ring, HRMS) to track candidate progression, update HR status, research job requisitions, audit candidate data, access resumes, and generate candidate offer letters.

Made employment recommendations to managers based on information developed through sourcing interviews, background checks and resume reviews. Also executed successful salary negotiation and offer preparation.

Hosts hiring events and provides full support as needed to all talent acquisition events and tasks.

Working knowledge of Share Point (knowledge includes navigating, creating folders, organization of Share Point sites)

Partnered with recruiters and hiring managers to schedule internal/external interviews for Engineering & Technical Operations, ADP, Quality, Communications, Global Sustainment, and Facilities. Encouraged the use of Video Teleconference for conducting interviews to remain cost effective and within budget, resulting in a cost savings to the company. Generating offer letters, performing pre-employment debarment checks, contacting candidates, arranging relocation (Cartus) and travel arrangements (Concur & BCD Travel).

Maintains both manual and automated talent personal records, collects and compiles sensitive and confidential personnel data and prepares reports for management review and audit.

Assists HRBPs and managers with document preparation required for exempt and leadership interviews; Recruited higher level candidates for highly specialized and difficult-to-attract positions.

Facilitated identification and selection of diverse talent using multiple sourcing methods; also created job descriptions and requisitions to fill openings.

Networked with industry professionals to reach passive candidates; attracted active and passive candidates through effective networking, sourcing and social websites

ADMINISTRATIVE AND OPERATIONS SUPPORT LEAD I

Bank of America, Atlanta, Georgia January 2007 – December 2013

Maintained compliance with all bank policies including state and federal regulations.

Ensured compliance of all confidential personnel security files for bank and agency staff.

Processed all FBI background checks for new employees.

Served as main liaison between management and staffing agencies to ensure accurate staffing needs were met.

Collaborated with management to coordinate staffing for peak projects; managed and facilitated orientation classes for temporary workers.

Reviewed and processed submission of staffing invoices.

Performed periodic audits of production and administrative processes.

Ensured operational compliance in accordance with Bank of America customer guidelines.

Managed temporary personnel during Tax Season Peak which included all workflow responsibilities.

Worked as interim back up for Business Support Manager; assisted lead and support/administrative functions for large department on the local level.

Resolved personnel, audit and budget issues by researching and analyzing unusual problems and policies within the department.

Maintained database of personnel roster and ensured all IRS requirements were met.

Performed audits of personnel security files on a periodic basis to ensure files complied prior to granting access to personnel.

CASH SERVICE REP -Cash Vault

Bank of Atlanta College Park, Georgia November 2/07 – December 2008

Received Deposits from armored carriers and delivered to Bank Tellers for processing.

Filled currency /coin orders.

Prepared cash deposits for shipment to the Federal Reserve

Maintained compliance with all bank policies including state and federal regulations.

ADMINISTRATIVE ASSISTANT – Tax Processing Lockbox

Bank of America, Atlanta, Georgia January 2007 – November 2007

Worked as interim back up for Business Support Lead

Assisted lead and support/administrative functions for a somewhat large department on the local level.

Responsibilities included budget analysis and recommendations, operations analysis, identification and resolution of workflow issues, associate training, service quality, and process improvement.

Resolved personnel, audit and budget issues by researching and analyzing unusual problems and policies within the department.

Performed various administrative functions (drafted letters, memos, spreadsheets and answered phones)

Maintained database of personnel roster and ensured all IRS requirements were met.

Performed audits of personnel security files on a periodic basis to ensure files were in compliance prior to granting access to ALL personnel.

EDUCATION

Clark Atlanta University Atlanta, Georgia 1992-1996

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