Customer Service Software Engineering
Resume:
Edward Ratchford
Mechanicsville, VA 804-***-****
QUALIFICATIONS
25+ years’ experience in high volume recruitiung settings both agency and corporate
Leadership, written and oral communication, sales, relationship building, customer service, employee engagement, emotional intelligence, entrepreneurial spirit, team building and sense of urgency
Seeking an opportunity as a Senior or Principal Recruiter
TECHNICAL SKILLS
LinkedIn Recruiter
Monster.com
Career Builder
Dice
Zip Recruiter
HRIS software – Paycom, PeopleSoft
Microsoft Products – Office, TEAMS
EXPERIENCE
United Network for Organ Sharing Richmond, VA
Talent Specialist 6/2023 - present
Full life cycle recruiting supporting leaders in the C-Suite, Software Engineering, Product Management, IT Operations, Project Management, Instructional Design and Procurement
First year accomplishments include recruiting the Chief Legal Officer, Software Engineering Managers, Cloud Infrastructure Manager, several Product Owners, Senior Procurement Specialists, Software Engineers, Project Managers, Scrum Masters, Instructional Designers and a Database administrators
Co-Created “Wellness Wednesdays” to help foster mental, emotional, financial and family wellness among UNOS employees
PPD (a division of Thermo Fisher Scientific) Virtual
Senior Recruiter 03/2021 – 6/2023
Supported 70+ hiring managers within FSP Clinical Project Delivery, Clinical Quality Assurance, and Enterprise Data
Filled professional roles from Sr Director to individual contributor (QA Directors, Compliance Managers, Auditors, Clinical Project Managers, & Data Analysts)
Advanced user of LinkedIn Recruiter identifying passive talent
100% fill rate over 2 years (no agency use)
Kelly Services Richmond, VA
Scientific Recruiter 07/2015 - 03/2021
High 5 award winner for 48 consecutive months (top 5 in gross profit nationwide of 40-50 recruiters)
Presidents club winner 2018 and 2019
Increased revenue through recruiting efforts on assigned vacancies
Recruited for roles including QA, QC, Product and Process Development, Regulatory Affairs. Recruits tended to have backgrounds in chemistry, biology, engineering, and pharmaceutics
Supported more than 150 accounts including customers in pharmaceuticals, biotech, specialty chemicals, food and beverage, cosmetics, and analytical services
Supported, coached, mentored, and managed temporary employees on assignment
Collabera Richmond, VA
Account Manager 01/2014 - 07/2015
Exceeded sales quotas, on target for Presidents Club 2015
Managed the relationship with Collabera contractors as well as over 150 hiring managers in first year while overseeing approximately $8M in revenue
Increased revenue within the Capital One account by establishing and maintaining relationships with hiring managers and directors in IT
Worked the client side of 20-50 active openings at any given time, selling resumes to managers, scheduling interviews, debriefing the hiring managers post interview and helping to move the positions to offer
McKesson Corporation Richmond, VA
Talent Advisor 03/2012 - 01/2014
Managed intake sessions with hiring managers, interviews with applicants, and generated offer letters.
Collaborated with hiring managers while driving positions to close
Maintained a workload of 15-25 requisitions while servicing internal customers across the country in sales, marketing, sales administration, accounting, product management and project management
Coached and educated hiring managers on compliance and EEO and OFCCP regulations
Averaged 7 hires per month
Additional Experience
-Owner/ Recruiter for GMP Associates (8 years) recruiting scientists for FDA regulated industries (Pharmaceutical, Medical Device, and Food/Beverage)
-Partner and Branch Manager for Scientific Careers (4 years) doing contract placement of scientists
EDUCATION
Virginia Tech Blacksburg, VA
B.S. Chemistry Graduation Year 1992
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