Customer Service Sales Specialist
Resume:
Sandra Tolliver
Administrative/Management
Harviell, MO 63945
*************@**********.***
Authorized to work in the US for any employer
Work Experience
Life sales specialist
American Family Insurance - Poplar Bluff, MO
November 2021 to Present
help people with life insurance an final expenses,that best fits there needs. Social Service Director Admissions
Aspire Senior living - Poplar Bluff, MO
September 2023 to May 2024
Resident assessments,checking on residents, one on one,Matrix government program,progress notes,admitting paper work,Abra/MDS, Inguiries, Marketing, care plan meetings,Quarterly assessments, I fill I made a better place for residents.
Personal Banker
Southern Bank - Poplar Bluff, MO
May 2023 to August 2023
Balance currency,coin, and checks in cash drawers at end of day,and calculate daily transactions. Receive checks and cash for deposit,verify amounts and check accuracy of deposits slips. Monitor bank vaults to ensure cash balance are correct.Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Count currency, coins and checks received by hand or using currency-counting machine, to prepare them for deposits or shipment to branch banks or the federal Reserve bank.Making bank cards, money orders, opening accounts, making sure our clients are aware of all products that Southern Bank Offers. Coordinator/Recruiter
River Valley in-home services - Poplar Bluff, MO
January 2020 to April 2023
I do recruit for clients and workers .hiring, training an all paperwork from the state,time cards, scheduling, evaluation Every year.
Customer Service Representative
Larry Hillis Dodge - Poplar Bluff, MO
September 2019 to December 2019
Answer phones and direct them to the right department and follow up on them, enter in keys for new or used cars and trucks,watch screen for customers coming on driveway for new customers,guide sales persons on finding approaching vehicles coming on lot driveway,all doc, is on computer,customer service to all personal enter into the building.
Office Support Assistant
Rose international contracted with dss family social services - Poplar Bluff, MO March 2019 to August 2019
i-tracking- verifications on dcn# on clients in famous program,all paper work for state,filing,computers,inventory customer service.Job contract ended in August 27 2019 Cashier
Menards - Poplar Bluff, MO
August 2017 to December 2018
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Answer customers' questions, and provide information on procedures or policies.
• Help customers find the location of products.
• Issue receipts, refunds, credits, or change due to customers.
• Greet customers entering establishments.
Financial Representative
Modern Woodmen of America - Poplar Bluff, MO
August 2017 to December 2018
• Advised clients with life an retirement
• Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan.
• Answer clients' questions about the purposes and details of financial plans and strategies.
• Recommend to clients strategies in cash management, insurance coverage, investment planning, or other areas to help them achieve their financial goals.
• Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.
• Implement financial planning recommendations or refer clients to someone who can assist them with plan implementation.
Customer Service
Burger King - Poplar Bluff, MO
March 2017 to July 2017
• Communicate with customers regarding orders, comments, and complaints.
• Accept payment from customers, and make change as necessary.
• Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
• Clean and organize eating, service, and kitchen areas. Teller
U S Bank - Poplar Bluff, MO
July 2016 to October 2016
• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Monitor bank vaults to ensure cash balances are correct.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Secretary/Dispatcher
Poplar Bluff school system - Poplar Bluff, MO
May 2016 to July 2016
MO • Worked for Poplar Bluff school system.
• Prepared Purchase Orders for supplies needed for school buses • Bought snacks and handled money when purchases were made by drivers.
• Dispatched school buses for student pickup.
• Answering telephone and took messages.
• Mileage documentation for IRS and audit.
• Data entry, Excel, word, and other duties as needed. Housekeeping
Self Employed - Poplar Bluff, MO
November 2013 to May 2016
• Cleaned private homes and businesses.
• Personal care and transportation for individuals.
• Assisted customers with paying bills.
• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Supervisor
Genesis Home Care - Poplar Bluff, MO
February 2012 to June 2012
• Recruited clients.
• Maintained all state paperwork involved in opening/closings.
• Performed evaluations and hired and fired new personnel. Kept records or prepare reports for owner or management concerning visits with clients.
• Provide information or refer individuals to public or private agencies or community services for assistance.
• Visited clients home to make sure services were provided. Representative/Coordinator
River Valley In Home Care - Poplar Bluff, MO
December 2010 to February 2012
• Keep records or prepare reports for owner or management concerning visits with clients.
• Provide information or refer individuals to public or private agencies or community services for assistance.
• Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
• Submit reports and review reports or problems with superior.
• Advise clients regarding food, money management, sanitation, or housekeeping.
• Hiring employees, training, paper work required, yearly evaluations, data entry, filing, time sheets and other record keeping as needed.
Production Worker
Gates Rubber Company - Poplar Bluff, MO
January 1995 to June 2010
• Load and unload items from machines, conveyors, and conveyances.
• Operate machinery used in the production process, or assist machine operators.
• Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
• Examine products to verify conformance to quality standards.
• Start machines or equipment to begin production processes. Education
college in Business Administration
Three Rivers Community College - Poplar Bluff, MO
August 2010 to December 2010
High School Diploma
American School - Chicago, IL
Skills
• Front Office
• Office Admin
• Financial Planning
• Residential Cleaning
• Financial Report Writing
• Case Management
• Recruiting
• Financial Analysis
• Administrative Experience
• Office Management
• Event Planning
• Leadership Experience
• Data Entry
• Cash Handling
• Customer Service
• Microsoft Office
• Sales Experience
• Supervising experience
• Office experience
• Retail sales
• Leadership
• Marketing
• Sales
• Management
• Microsoft Excel
• Microsoft Word
• Interviewing
• Communication skills
• Business management
• Records management
• Public relations
• Sales management
• Insurance Sales
• Presentation Skills
• Social Work
Certifications and Licenses
State of Missouri Life Insurance
March 2018 to September 2023
I interviewed clients to determine their current income, expenses, insurance coverage, tax status, finacial objectives, risk tolerance, or other information needed to develop a finacial plan. Advised clients with life insurance an retirements.
Missouri Medicaid an Audit Manager Certificate
March 2015 to April 2023
I can work in In-home services as manager work I have done is hire, training employees, all paper work for the State of Missouri. Time sheets, scheduling, Yearly an Quarterly evaluations .Recruited for the company did presentations all over southeast Missouri. Opening an closing on all clients. Class E
Insurance Producer License
Assessments
Management & leadership skills: Impact & influence — Proficient January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Completed
February 2021
Identifying and resolving common customer issues
Full results: Completed
HR: Compensation & benefits — Proficient
January 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Administrative assistant/receptionist — Completed
December 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Completed
May 2021
Influencing and negotiating with customers
Full results: Completed
Spreadsheets with Microsoft Excel — Completed
October 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
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