Customer Service Beauty Advisor
Resume:
Tab *
Taylor Sweatt
*** ************* ****, ********* **, 35049
*************@*****.***
EXPERIENCE
Ulta Beauty — Beauty Advisor/ Cashwrap
January 2022-July 2022 July 2024 - PRESENT
Customer Service Excellence: Provide personalized beauty consultations, offering expert advice on skincare, makeup, and fragrance to enhance the customer shopping experience and ensure satisfaction.
Product Knowledge: Maintain up-to-date knowledge of the latest beauty products, trends, and techniques to effectively educate customers and recommend solutions tailored to their needs.
Sales & Upselling: Drive sales by proactively recommending complementary products and achieving individual sales targets. Utilize product knowledge to upsell and promote store promotions or events.
Merchandise Presentation: Assist with product displays and ensure the store is visually appealing and organized, following Ulta’s merchandising guidelines to highlight key products.
Inventory Management: Monitor stock levels, assist with restocking shelves, and inform management of low-stock items or customer requests for out-of-stock products.
Customer Education: Conduct product demonstrations and mini-makeovers, offering tips and techniques to improve customer confidence and satisfaction with their purchases.
Team Collaboration: Work closely with team members and management to ensure efficient store operations, share product knowledge, and contribute to a positive and motivating work environment.
Customer Retention: Foster long-term relationships with customers by offering loyalty rewards programs, scheduling future appointments, and creating a welcoming and inclusive atmosphere.
Special Events: Assist in organizing and executing in-store promotions, beauty events, or product launches, including offering expert advice and demonstrations.
Waffle House — Server/ Lead
May 2020-July 2022
Team Leadership: Supervise and lead a team of servers, ensuring efficient operations and high-quality service during shifts. Train and mentor new employees on Waffle House’s standards for customer service, food handling, and safety protocols.
Customer Service Excellence: Provide exceptional service to guests by ensuring prompt, friendly, and accurate order-taking and delivery, addressing customer inquiries or concerns to guarantee satisfaction.
Order Management: Oversee order accuracy and timely delivery to customers, managing special requests or dietary restrictions, and ensuring consistency with Waffle House’s menu offerings.
Shift Coordination: Manage shift scheduling, assignments, and breaks to maintain smooth restaurant operations. Ensure proper staffing levels to meet customer demand during peak hours.
Problem Resolution: Handle customer complaints or concerns promptly and professionally, working to resolve issues quickly and ensuring a positive dining experience.
Quality Control: Monitor food quality, cleanliness, and safety standards to ensure that all items meet company guidelines and health regulations before being served.
Inventory Oversight: Assist with inventory management, including monitoring stock levels, ordering supplies, and ensuring proper storage of food and beverage items to minimize waste.
Cash Handling & Transactions: Supervise cash handling, ensure accurate billing, and assist in balancing the register at the end of each shift.
Collaboration with Kitchen Staff: Maintain clear communication with kitchen personnel to ensure timely preparation and delivery of orders, especially during busy periods.
Training & Development: Provide ongoing coaching and feedback to servers, ensuring all team members are equipped with the skills and knowledge to perform effectively and deliver high levels of customer satisfaction.
Aim Academy — Lead Teacher
July 2022- July 2024
Curriculum Development: Plan, design, and implement developmentally appropriate lesson plans and activities based on the school’s educational framework, ensuring the physical, emotional, social, and cognitive development of preschool-aged children.
Classroom Management: Lead a classroom of young children, fostering a positive, nurturing, and engaging environment that promotes learning through play, hands-on activities, and structured routines.
Individualized Instruction: Tailor teaching approaches to meet the diverse needs and learning styles of each child, providing additional support for children with varying abilities, backgrounds, and developmental milestones.
Assessments & Progress Tracking: Conduct ongoing assessments of children's academic, behavioral, and social development, maintaining detailed records and providing regular updates to parents and guardians.
Behavioral Guidance: Implement positive behavior management techniques, promoting respect, responsibility, and cooperation among children while addressing any behavioral challenges in a constructive manner.
Parent Communication & Collaboration: Maintain open and effective communication with parents and caregivers, providing updates on classroom activities, child progress, and addressing concerns or questions.
Team Leadership: Supervise and mentor assistant teachers and classroom aides, providing guidance on instructional strategies, classroom management, and educational best practices.
Safety & Health Protocols: Ensure a safe, clean, and organized classroom environment, following all health and safety regulations, including supervising children during transitions, meals, and outdoor activities.
Professional Development: Stay current with early childhood education trends, participate in professional development opportunities, and integrate new teaching strategies and resources into the classroom.
Classroom Environment: Create an inviting and stimulating classroom atmosphere by arranging materials, displays, and resources that encourage exploration, creativity, and independent learning.
EDUCATION
Locust Fork High School — Diploma
August 2019 - May 2021
Graduated with honors, was a member of the National Honors society.
Wallace State Community College — In process of obtaining Degree
August 2021-Present
Volunteer Work
Travel Softball Coach
Alabama Fire
Team Leadership & Development: Lead and motivate a competitive travel softball team, fostering a positive and cohesive team culture focused on skill development, sportsmanship, and teamwork.
Practice Planning & Execution: Design and implement practice plans that focus on improving individual skills (hitting, pitching, fielding, base running) and overall team strategies, ensuring continuous growth and readiness for competition.
Game Strategy & Coaching: Develop game strategies and in-game tactics, making real-time decisions on player positioning, substitutions, and game execution to maximize team performance during tournaments and league games.
Player Development & Mentorship: Provide personalized coaching and feedback to players, helping them refine their technique, improve their athletic performance, and build confidence both on and off the field.
Recruitment & Scouting: Scout and evaluate potential players for team selection, attending tryouts and tournaments to identify talent and build a competitive roster.
Team Communication & Parent Engagement: Maintain clear and open communication with players, parents, and coaching staff, providing updates on team progress, practice schedules, and upcoming events. Address concerns and feedback in a professional manner.
Conditioning & Fitness: Implement training drills and conditioning exercises to enhance the physical fitness, strength, and endurance of players, ensuring they are prepared for the demands of the sport.
Event & Tournament Management: Organize and coordinate travel logistics for tournaments, ensuring timely registration, transportation, accommodations, and other team needs are met.
Mentorship & Character Building: Instill values of discipline, respect, teamwork, and hard work in players, emphasizing the importance of academic performance, integrity, and leadership both on and off the field.
Safety & Injury Management: Ensure that safety protocols are followed during practices and games, providing first aid or coordinating with medical staff in case of injuries. Monitor player health and ensure they are following proper warm-up, cool-down, and recovery routines.
Social Media Manager
Senior Resource Center
Social Media Strategy Development: Create and implement comprehensive social media strategies tailored to the senior insurance market, aimed at increasing brand awareness, engagement, and lead generation across multiple platforms (Facebook, Instagram, etc.).
Content Creation & Management: Develop and curate engaging, informative, and on-brand content for social media posts, blogs, videos, and graphics to educate the senior demographic on insurance products, services, and relevant industry news.
Community Engagement: Foster relationships with current and prospective clients by actively engaging with followers, responding to comments, direct messages, and inquiries in a timely, professional, and empathetic manner.
Brand Voice & Consistency: Ensure consistent messaging, tone, and branding across all social media channels, aligning with the company’s values and promoting trust and transparency in communications with the senior audience.
Campaigns & Promotions: Design and execute targeted social media campaigns to promote insurance products, seasonal offers, webinars, or special events, using organic and paid strategies to reach new audiences and drive conversions.
Analytics & Reporting: Monitor and analyze social media performance using platforms like Google Analytics, Facebook Insights, and others, tracking key metrics (engagement, click-through rates, conversions) and adjusting strategies to optimize results.
Customer Education & Awareness: Use social media to demystify insurance products for senior audiences, creating clear and accessible content that explains policy options, benefits, and enrollment processes in an easy-to-understand format.
Cross-Department Collaboration: Work closely with marketing, customer service, and sales teams to ensure alignment of messaging, coordinate promotional efforts, and share customer feedback or insights gathered from social media platforms.
Crisis Management: Respond quickly and effectively to any negative comments or issues on social media, resolving customer concerns with empathy and professionalism while maintaining the company’s reputation.
Compliance & Regulations: Ensure all social media content complies with industry regulations (e.g., HIPAA, insurance advertising rules) and company policies, maintaining a high level of integrity and transparency in all public-facing communications.
SKILLS
Customer Service & Communication: Excellent interpersonal skills developed through diverse roles (teacher, server, beauty advisor, and social media manager), with a focus on active listening, conflict resolution, and providing personalized solutions.
Time Management & Multitasking: Proven ability to prioritize and manage multiple responsibilities in fast-paced environments, balancing administrative tasks, client interactions, and team collaboration.
Sales & Upselling: Expertise in driving sales and promoting products/services in the beauty industry and restaurant setting, utilizing strong product knowledge and persuasive communication techniques to meet and exceed targets.
Team Leadership & Collaboration: Experience leading and motivating teams, from managing a classroom of students to supervising restaurant staff and collaborating with marketing teams to achieve business goals.
Social Media & Digital Marketing: Proficient in creating and managing social media content and campaigns across various platforms (Facebook, Instagram, Twitter, LinkedIn) to increase engagement, brand awareness, and customer loyalty.
Curriculum Development & Instruction: Ability to develop, plan, and execute engaging lessons and activities tailored to the needs of students, ensuring an inclusive, positive learning environment.
Product Knowledge & Expert Advice: In-depth understanding of beauty products, services, and techniques (as a Beauty Advisor), as well as insurance products and services (as a Social Media Manager in the insurance field), offering informed recommendations to clients.
Conflict Resolution & Problem-Solving: Ability to address and resolve customer complaints or issues quickly and effectively, whether in a classroom, restaurant, or online platform, ensuring satisfaction and brand loyalty.
Adaptability & Flexibility: Capable of adapting to different work environments, whether working with children, in a fast-paced restaurant, on social media campaigns, or advising clients on beauty products, while maintaining a positive attitude and professionalism.
Organization & Attention to Detail: Strong organizational skills in managing classroom activities, restaurant operations, social media content calendars, and customer orders, with a focus on accuracy and detail.
Health & Safety Standards Compliance: Knowledge of health and safety regulations in both educational and foodservice settings, ensuring a safe and compliant environment for students, clients, and colleagues.
Creative Problem-Solving: Ability to think creatively to engage students, customers, and social media followers, developing innovative solutions to challenges that arise in various professional settings.
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