Call Center Representative
Resume:
ShaDaja Pitt
Maricopa, AZ *****
********@*****.***
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record- keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Authorized to work in the US for any employer
Work Experience
Call Center Agent
MDS Communications-Mesa, AZ
July 2024 to Present
Managed high call volumes while providing exceptional customer support and maintaining professional composure
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Work From Home Customer Care Representative (CCR). CVS Health-Chandler, AZ
October 2022 to May 2023
• Provided accurate, valid, and complete information to customers. Resolved customer complaints promptly and professionally. Built sustainable relationships of trust through open communication with customers. Maintained a detailed record of all customer interactions, transactions, comments, and complaints. Assisted customers in navigating through website features and functions to locate desired information or products.
Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Gathered customer feedback to suggest improvements for products and services. Ensured compliance with company policies regarding privacy laws and data protection regulations. Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
Participated in team meetings to discuss strategies for improving customer satisfaction levels. COVID-19 Screener
Abbott-Gurnee, IL
March 2022 to July 2022
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions. Production Worker
ScJohnson-Racine, WI
September 2020 to February 2021
Inspected product quality prior to packaging and shipment. Assisted in setting up production lines for manufacturing processes. Followed safety protocols while operating machines and equipment. Monitored production line operations to ensure efficiency and accuracy. Reported any issues to supervisor immediately for resolution. Conducted routine maintenance checks on all machinery used in the production line. Cleaned up work area at end of shift to maintain safe working environment. Cashier-Sales Associate
Goodwill Industries-Racine, WI
August 2019 to July 2020
Greeted customers and answered any questions they had about the store's products and services. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures. Balanced daily transactions on a computerized point-of-sale system. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Provided excellent customer service while promoting loyalty programs to increase sales potential. Identified discrepancies between actual count and register balance; made corrections accordingly. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma
Washington Park High School - Racine, WI
September 2016 to July 2020
Skills
• Proficient in MS office ( word, excel, powerpoint)
• Packaging
• Cash Handling
• Customer Service (3 years)
• Problem solving skills
• Multitasking skills
• Business Development Strategies
• Cleaning Experience
• Cashier
• Assembly
• Microsoft Office
• English
• Microsoft Powerpoint
• Microsoft Outlook
• Machining
• Manufacturing
• Cold Calling
• Account Management
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