Guest Hospitality Specialist

Languages: English, Spanish (conversational)

Certification: AHA First Aid CPR (2023)

Interests: Content creation, writing of all forms, random science facts, Horror movies Restaurant Hostess, Silver Social Feb 2023 - Nov 2023 Maître d’ Sep 2023 – Nov 2023

Oversaw FoH operations and large party events

Hire consultant and trainer for three new hostesses, ensured attention to detail and proper implementation of restaurant methodology

Bridged the communication gap between customers and management to fluidly adjust to guest needs

PM Lead Associate, Chief Nov 2023 - Nov 2024

Create a positive experience for Chief members and their guests while maintaining the cleanliness and organization of the Clubhouse.

Maintain all administrative duties, including guest communications, managing supply inventory, and vendor communication

Ensure ongoing service of workspace ID management system (Okta SSO), including all relative integrations (Salesforce, Metabase, etc.), Q-SYS, and SevenRooms Members-only Clubhouse Associate with a focus on delivering impeccable hospitality, eager to apply creativity to craft an elevated atmosphere. Team builder with a warm demeanor and avid multitasker. I have demonstrated proficiency in communications, inventory management, and problem solving. ZENOBIA WILEY

New York, New York ************@*****.*** www.zenobiathegreat.com GUEST HOSPITALITY SPECIALIST

AREA OF EXPERTISE

PROFESSIONAL EXPERIENCE

ADDITIONAL INFORMATION

Microsoft Office Google Sheets

Customer Service

POS Systems

Listening Comprehension

Consumer Engagement

Strategic Planning

KEY ACHIEVEMENTS

Chief: Printing Expense Reduction. Implemented new procurement strategies for Clubhouse printing services resulting in the cost reduction of foam boards and sticker badges by ~57%/board and ~66%/100 badges.

Table Games Dealer, MGM Casino

Responsible for the operation of the casino gaming table Displayed a working knowledge of procedures and methods relating to casino games, house rules, and counting methods

Ensured table guests have an enjoyable experience while playing through excellent customer service

Sep 2022 - Feb 2023

Contact this candidate