Scrum Master Project Management

Walter Nebedum Jr.

******.*******@*****.***

Michigan State University

Bachelors - Supply Chain Management

SAFe 6.0 Certified Agilist

Experienced consultant with business analysis, project coordination, and scrum master experience within multiple programs or project management offices capable of interpreting models, database structures, utilizing reporting/query tools, managing various fast-paced projects, translating high-level business requirements into technical specifications for DevOps & quality assurance teams.

Requirements Analysis Testing Project Management Agile, Scrum, Kanban, & Waterfall methodology OCM PMO Consulting

Knowledge Management Systems (Confluence/SharePoint) JIRA Mobile Azure Dev Ops Training Documents Cloud Solutions

Scrum Master Process Improvement Business Analysis Salesforce Configurations TFS Data Mining Business & System Use Cases

WORK HISTORY & CONTRACTS

TalentBurst Inc. / Gartner, Inc., REMOTE (CONTRACT)

Senior Business Analyst March '23 – June ‘23

Conducted current state architecture investigations and coordinated with various Gartner infrastructure, applications, and business unit architects; partnering with external Salesforce consultants to unite, update, and/or pare down antiquated architectural diagrams across the enterprise encompassing all the business units within Gartner for future or enhanced Salesforce integrations.

Evaluated existing technical solutions and processes for Salesforce Service Cloud Client Engagement workflows, identifying improvement opportunities and aligning business unit priorities. Documented user stories and lightning flows for fresh solutions. Utilized the knowledge gained from interviews to create a current state data governance and data library/dictionary with target and source field definitions.

Compared and contrasted the existing technical solutions and processes for Gartner’s Client Engagement workflows from leads through SFDC retention cycles (leads + CPQ and /or Order to Cash processes) looking for improvement opportunities, aligning the business unit’s top priorities across the enterprise, and challenging business units on their justifications for Jira initiatives and epics while instilling agile best practices when applicable.

Documented the Jira entry SOP’s/guardrails for future technical designs/implementation strategies of the proposed SFDC platform(s), API swagger docs, enterprise data dictionary, and database integrations/synchronization/directionality in Jira and Confluence ensuring the integrity and accuracy of all dashboards and visual aids in Confluence.

Updated the MVP roadmaps, designs, and implementations of future state API’s, database integrations, and synchronization/directionality staying with the defined Jira guardrails agreed upon with the committee.

Coordinated the assembly of “One Gartner” future state system with high-level design (HLD), entity-relationship (ERD), and data flow (DFD) diagrams in Lucid/Confluence/Figma across all business units for a fully integrated Salesforce Service Cloud migration in Q3 2024 when all Siebel CRM (Oracle Fusion) licenses expired.

Kicked-off the design, tracking, and implementation of Jira stories into Jira Align for the enterprise roadmap. Identified critical data assets, missing strategic initiatives, and digital transformation efforts for bulk Jira upload once the design and realization of the platform data model. Received a sign-off for the revised roadmap on strategic initiatives in data architecture from Steer Co.

Point B Solutions Group / Capital Group, REMOTE (CONTRACT)

Scrum Master/Manager / Business Analyst September '22 – December ‘22

Unearthed workstream interdependencies and coordinated meetings between the external vendor’s scrum team(s) for Salesforce (SFMC), Action IQ, Adobe (AEM, AAM, Target), etc. Formed a Scrum of Scrums to align on disparate processes and the timing of releases for the sales and marketing overhaul for Wealth Management and Institutional Retirement client groups.

●Documented requirements and created mockups with three different “call to action” variations for the embedded TimeTrade scheduler and the Utility Bar component which allows advisors and territory managers to create customized calendar links for Salesvue calls/video meetings with prospective retirement planning and/or wealth management clientele.

●Defined business rules/logic from stakeholders; declared the required variables ensuring all data points were available in Action IQ; validated that data flowed downstream to Salesforce Marketing Cloud journeys and campaign audiences or Adobe Audience Manager for the web & mobile front-end interfaces. Monitored populations of test, control, and holdout control experiments.

●Monitored sprint activity on four separate boards in Jira and reported irregularities by providing dynamic dashboards in Confluence with defect reports, outstanding tickets, traceability, & dependencies, etc. by leveraging Jira Query Language (JQL).

●Performed sanity checks on internal and external data contracts reviewing modifications to BAU processes prior to signoff from the Design Review Board ensuring that development and testing efforts were not hindered by distracting approval processes.

Matrix Resources Inc. / MUFG Bank Americas via Projekt202, REMOTE (CONTRACT)

Senior CIAM Business Analyst March '22 – May ‘22

●Leveraged the antiquated RAID methodology to document CIAM user stories/journeys in Azure DevOps for the development team, quality assurance, and design team to meet specifications required to achieve MVP while tracking defects in Jira for validation against requirements.

●Worked with ITSM team to design, implement, and maintain CIAM governance for four banks within the newly established organization post-merger to protect from fraud and breaches using privacy solutions to safeguard against cyber threats while maintaining a great user experience.

●Defined and documented access management security requirements/journeys for step-up authentication external tools such as RSA SecurID, Ping ID, and Transmit Security at the behest of multiple MRA requests. Managed the MFA vendor’s risks and issues escalating as appropriate.

●Utilized ServiceNow to input change requests that supported development efforts and consolidated ITIL supporting documentation in Confluence with the help of the team. Worked with Shared Services Leaders to facilitate change request approvals prior to attending the Change Approval Board meetings to review requests for approval while documenting and completing action items.

Primus Software Corporation / PenFed Credit Union, REMOTE (CONTRACT)

Senior Salesforce Business Analyst August '21 – November ‘21

●Managed release planning and validation in Azure DevOps using feedback received from the development team’s pull requests and Repos with the help of the QA team to ensure all code changes were production ready.

●Utilized DevOps to manage Kanban boards, backlogs, team dashboards, and custom queries to track progress of epics, features, and work items/user stories until enhancements were feature complete ensuring test traceability post UAT.

●Mined MS SQL for data to provide quality data insights& analytics. Defined and maintained business and technical rules for cleansing and maintaining data in SQL.

●Worked with the project management, development, and quality assurance teams to finalize the deployment of the Snowflake database for the Salesforce ecosystem.

Financial Management Services Group, REMOTE (CONTRACT)

Business Admin (Salesforce) June '20 – July 21

●Functioned as Product Owner and Business Analyst ranking PBI’s (product backlog items) through meetings with stakeholders and a series of sprint planning activities at the behest of Salesforce power users. Led sprint retrospectives with the goal of improving communication and collaboration with the goal of improving agile methods and practices during cycles.

●Leveraged SQL for data extraction and utilized Power BI tools, Python, R2, and SAS for data manipulation and analysis to develop predictive models.

●Identified the needs of small businesses by understanding the client’s existing CRM application(s) and/or consulting with users on how to improve their existing processes utilizing Salesforce applications.

●Discussed ROI of the purchase of the Salesforce suite considering the various modules, number of user licenses, and access management required to meet their needs.

●Utilized the Sales and Commerce Cloud to import a data dump of existing leads and customers to provide users with a centralized locale for complete visibility of customers, orders, sales, and booked vs completed appointments.

●Improved lead generation in the Marketing Cloud enhancing their existing targeted SMS/email blasts and promotional materials.

Infosys Limited, Richardson, TX

Lead Consultant - US Business Specialist (Scrum Master) April ‘19 – January ‘20

●Documented classic, lightning functional, and security requirements for SIT, UAT, and PROD environments prior to sizing stories, spikes, and defects with the help of the scrum team.

●Conducted all sprint planning, sprint demos, sprint retrospectives, story grooming, and release planning ceremonies not excluding daily standups capturing potential retro discussion topics.

●Prioritized requirements backlog based on product owner and business leader feedback within the scrum framework and Salesforce Lightning migration experience best practices.

●As a Scrum Master assisted with requirements vetting, joint application designs (JAD) sessions, and root cause analysis (RCA) discussions to formulate portfolio roadmaps, EPICs, Features, and User Stories in JIRA derived from executive team goals and enterprise product roadmaps.

●Validated the user story acceptance criteria with business owners and testers to ensure improved user experience, reduced cost, and time impacts for the insurance dashboard.

●Facilitated the writing and testing of the migration of new Salesforce functionality rollouts for Lightning components, Apex classes/triggers, CPQ and Data Loader, Salesforce Service, Sales, Health, FSC, Community, & Commerce Cloud, Customer 360, custom Visualforce pages, dashboards, process builders, workflow rules, validation rules, reports, sharing rules, permission sets etc. Spearheaded the monthly production release validation with the Scrum team ensuring that the system was fully functional.

●Administered declarative configurations utilizing process builder, validation rules, workflows, page layouts, and other key record level, object, and application customizations.

●Triaged production issues with the production support team by monitoring tickets and reviewing Salesforce logs to troubleshoot production issues.

●Compiled as-is process flows to support the application design and development sessions of to-be Salesforce solutions collaborating with onsite and offshore team members to provide a solution that adhered to the current and future business objectives for the project/program (PMO).

●Integrated Informatica Salesforce API connector for the extract, transform, load of the insurance card creation to adhere to the external batch card creation system.

●Migrated all files from the Salesforce libraries to an external SharePoint site due to storage capacity restraints. Integrated SharePoint post migration using Salesforce file connect allowing users to download, update, and delete files without navigating to SharePoint.

●Worked with the product owner and business owners in defining and deploying new product development processes and in facilitating the CI/CD of existing processes.

Nobles Inc., REMOTE (CONTRACT)

Executive/Scrum Team Support/Supply Chain Business Analyst May '16 – April ‘19

●Supported CEO of Engineering Firm Nobles Incorporated consulting fortune two hundred manufacturing companies in Eastern and Western Michigan with their procurement efforts while providing Continuous Improvement advice.

●Assisted Sales team developing business relationships providing proof of concepts, statements of work, and proposals while managing IT project engagements, risk management, implementation documents, and status updates to upper management.

●Leveraged data analytics with Tableau and formulated visualization tools (reports, decks, charts, etc.) to provide data-driven recommendations for existing and prospective clientele.

GN Resound (GN Store Nord), Glenview IL / Ballerup, Denmark

Global Business Analyst/Scrum Master June ’14 to February ’16

●Worked with system engineering, decomposing high-level requirements into more granular requirements. Utilized Team Foundation Server (TFS) to track requirements throughout the project lifecycle managing product backlogs, burndown metrics, velocity, and task breakdown across all business units.

●Successfully led multiple projects and cross-functional teams in a large matrix organizational structure supporting the PMO.

●Utilized the eight phases of the TOGAF framework to provide methods and tools focused on the business operations/activities to implement a Microsoft full stack solution supporting the Enterprise Architecture.

●Accurately documented high-level enterprise architecture requirements ensuring alignment with the overall company vision, strategies provided by business and technology leaders, and vetted by the Solutions Architecture. Provided user acceptance test (UAT) scripts after shadowing internal and external end users and compiled KPI scorecards used globally ensuring quality assurance, resource utilization, ROI, and user satisfaction.

●Conducted usability testing (UAT), focus groups, and surveys compiling tangible data points for the management team. Utilized garnered information providing the PMO with strategic projects improving customer experience and prioritizing feature backlog.

●Facilitated sprint planning, daily scrums/stand-ups, sprint retrospectives, stakeholder meetings, and software demonstrations to business owners while effectively communicating team velocity and sprint/release progress to management.

●Maintained the creation and grooming of the requirement and defect backlog continuously delivering features and user requests.

●Leverage Salesforce by synchronizing external entities (E.g., users, nodes, files, etc.) using RESTful Web services in the cloud utilizing Salesforce objects (E.g., contacts, organizations, opportunities, etc.) by pushing and pulling data to and from Salesforce providing data asynchronously via Cron jobs or batch runs. Implemented Salesforce Data Loader/Excel Connector to transition from batch processing to on demand real time data. Provided support and documentation for Salesforce Service Cloud, AppExchange, and Service Cloud projects.

●Aligned with the 2017/2018/2019 strategic roadmap time box to elicit and document “Ultra-Fast Fitting” requirements for mobile and tablet devices providing end-users Bluetooth 2.0 connectivity with cutting edge iOS and Android apps.

Northern Trust Bank Wealth Management (WM), Chicago, IL (CONTRACT)

Business Analyst / PMO Program Administrator June ’13 to December ‘13

●Worked with Wealth Management Program Managers and Project Managers, creating monthly deck containing a Gantt “roadmap" with noteworthy accomplishments, monthly Gantt resource chart, RACI matrices, profit and loss, and summary of following month’s high-level initiatives for Executive Leadership Team and Portfolio Steering Committee.

●Identified key dependencies, functioned as an informed consultant on budget issues, and functioned as a servant leader for team members ensuring each “program” communicated accurate project statuses, resource budget burndowns, cross-program impacts, and ensured high-level milestones were in line with portfolio initiatives.

●Coordinated with compliance, sales, and finance / economics SMEs in Investment Practice, developing the Investment Training course in a user -centric manner leveraging BYOD practices. Maintained the organization WM intranet page using the wiki modules powered by Salesforce ensuring users had real time training department updates.

●Initiated vendor selection process and analysis for an innovative Fee / Profitability Analyzer and Fee Proposal Generator by attending demonstrations, creating, and compiling vendor scorecards, and documenting requirements for Request for Invoice and Request for Proposal.

●Leveraged VBA, analyzing and optimizing client fees due to a lack of a viable CRM system, recognizing households, and identifying partner negligence in discounting fees without valid reasoning or poor judgement due to lack of a fee scenario calculator to view revenue potential.

●Provided content management system and dashboard technology by building several pages using SharePoint and Savo platforms for Client Profitability Programs and Life Driven Wealth Management sites respectively.

●Created SurveyGizmo surveys for partners in the field, determining common technology issues. Created a second poll that determined what technology enhancements/defects were prioritized, providing results to the IT department.

●Discovered, documented, implemented, and deployed new bank products, processes initiatives, and solutions by working with (WM) Product Development team. Oversaw various activities (business case analysis, product definition, and vendor analysis), aligning with enterprise strategic objectives, performing market analysis, promoting internal and external partner collaboration, and assisting with a revised market strategy prior to launch. Included Dodd-Frank Remittance Transfers Process Implementation; EMV Chip and PIN Technology; Payroll Debit Card Product Offering; National ATM Enhancements & Strategy; Deposit Relationship Pricing; and U.S. Market Expansion

●Assisted with the research and deployment of MS Power Tools (BI) for various actuary business users performing vendor analysis, user acceptance testing, vendor analysis, and training to assess the impact of the full rollout.

Signature Consultants, LLC. / Bankers Life & Casualty - Chicago, IL (CONTRACT)

Business Analyst December ’12 to June ‘13

●Documented over 750 existing and new requirements, continually identifying workarounds within requirements/knowledge management systems (SAFE), increasing flexibility that improved existing ITIL processes. Revamped CNO Inc.'s IT Service Request process, allowing more flexibility in addition to revising FRD templates, easily translating into viable test scripts (main resource constraint due to high attrition within the test team).

●Functioned as leader for the ServiceNow application users and IT in the analysis, design documentation, and testing for application development to ensure optimal operational performance that met business needs.

●Provided customized ServiceNow workflows, application configurations, and prioritized management requirements while providing Level 4 support of tickets assigned to various support teams.

●Identified and provided consensus on functionality tradeoffs, system quality, and cost while balancing a diverse set of stakeholder’s business needs and identified high value deliverables for the stakeholders.

●Represented multiple systems during weekly company / enterprise-wide Application Request (ARs) prioritization sessions bringing light to issues impacting systems and negotiating AR rankings, ensuring migration / code promotion deadlines were met.

●Utilized MS Project for release planning and delivery of online, middle tier, and mobile applications projects not excluding external upstream systems.

●Compiled Runbooks to provide accurate documentation of day-to-day routines, procedures, and operations. Transcribed

●Application Knowledge Transfer documents providing an overview of the application, technical details, the production support process, and the knowledge transfer process.

●Managed development resources and provided attainable deadlines in the defect resolution process. Performed research for developers and provided updates when defects caused dependency issues, ensuring deadlines were not missed.

●Researched LifeRay best practices, functioned as subject matter expert, and aided the development team with issues by identifying “hooks” outside of the LifeRay core functionality.

●Led weekly defect resolution “Triage” meetings, aiding the test team in meeting deadlines using HP Quality Center and reviewing test team’s results on a weekly basis in multiple environments. Evaluated cross-browser functionality of the system after each major release in UAT (and lower environments) and reviewed the development team’s Unit Test plans, ensuring all environments were synchronized.

●Provided Level 3 support to the Field Services team utilizing ServiceNow and Genesys Contact Center, defined support requirements, and coordinated resolution of issues to include change management and root cause analysis while staying within confines of the ITIL process. Created proof of concept (POC), statement of work (SOW), IT Service Request (ITSR), and Application Requests (AR) documents.

Talk3 – (Portage Ventures - VC), Northfield, IL

Business Analyst (Reporting to CEO), Scrum Team March ‘12 to January ‘13

●Collaborated with the CEO and Engineering team, documenting and diagramming all functional and technical requirements for mobile applications and flexible backend databases utilizing existing user story templates.

●Worked closely with the development team, ensuring data quality/governance and imagery rendered correctly in various Talk3 interfaces and connected applications.

●Managed $400K project solely, creating social media applications for tablet and mobile by managing offshore development contractors, collaborating closely with clients to manage time / cost / scope, and using Liquid Plumber to track project milestones. Functioned as a user experience Lead for a team of four to six developers and UX designers receiving direction from the CEO to capture customer purchasing behaviors.

●Researched popular social media applications to better understand the social media aspect of big data, social media APIs available (free and subscriptions), and how that data could be leveraged successfully and intelligently.

●Configured Salesforce platform based on stakeholder feedback providing custom objects, calculated fields, and custom formula calculations upon request. Researched various information resources for Salesforce add-ons/hooks and collaborated with external vendors to identify opportunities to customize the solution on top of the new configurations.

●Identified REST APIs to integrate with existing applications using HTTP methods in XML or JSON formats (also utilized SOAP APIs).

●Acted as a lead tester for various client programs, informing Engineering of all issues using Pivotal Tracker.

●Worked closely with the offshore development team, ensuring data rendered correctly in various Talk3 applications.

●Extracted big data from innumerous resources and mapped it into an ecommerce system (highly flexible database) using metadata, XML tags, and Boolean logic, classifying data for intelligent output and display. Created a data dictionary to capture field type, field, purpose, and definitions for future users.

Computer Aid Incorporated (CAI) / Digital Intelligence Systems, LLC (DISYS), Evanston, Illinois (CONTRACT)

Business Analyst/Process Consultant July ‘11 to March ’12

●Performed task analysis on existing business processes, identifying gaps and recommending workflow improvement opportunities for process improvement and triage meetings during SME interviews. Shadowed National Merit Operations team during demonstrations to further comprehend the way legacy AS400 system/mainframe interfaced with core web applications.

●Participated in daily status meetings with Pittsburgh Data Center (PDC) and offsite development teams by communicating onsite issues to appropriate parties. Provided insight into “system transfer” and “data and discovery” projects.

●Provided data support for AS400 and Web testers using previous year’s monthly backup files from PostgreSQL server and Rackspace. Validated and staged data before any smoke, functional, integration, regression, unit, or security tests.

●Learned to navigate AS400 system menus and menu options, creating user interface prototypes (storyboards) for user acceptance testing (UATs) and SME signoff. Trained on both existing and new AS400 boxes.

●Led cross-functional web applications JAD sessions (spearheaded by outside vendor Sogeti), further understanding client expectations for application design. Relayed information to the development team at PDC using software requirements matrices in MS Excel, requirements processing flow using process WBS number.

●Assisted project manager with build-out of test cases, creation of test requirements, and linking test cases, sequencing for test execution, and defect management in HP Quality Center (QC) for End-to-End (E2E) integration testing. Learned to create managerial reports in HP Quality Center, providing customers with status reports and progress updates.

●Utilized MS Visio to create swim lane process maps segregating the various business units for review with the stakeholders.

●Created Application Knowledge Capture (AKC) documents using CAIs reputable document framework. Maintained version control using Confluence as a content management repository (Company Wiki).

Info.com Inc., Chicago, Illinois - (Zenya Tool - New Product Development & Launch) Business Analyst contract May ‘10 to July ‘11

Enova Financial (Cash America International, Inc.), Chicago, Illinois U.S. Business/Systems Analyst August ‘08 to February ‘10

The Wrigley Company, Chicago, Illinois Technical Business Analyst, Consultant contract April ‘08 to July ‘08

Compass Lexecon (FTI Consulting, Inc.), Chicago, Illinois Analyst March ‘07 to February ‘08

Great Point Capital LLC, Chicago, Illinois Trader Trainee March ’06 to November ‘06

EDUCATION

Michigan State University - Bachelors - Supply Chain Management

Certified Scrum Master (CSM)

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