Customer Service Representative

KB

KALESHA BURGESS

***********@******.*** 256-***-**** Opelika, AL 36801

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Response

Customer service excellence

[Product or Service] support

Sales Support

SLA

Call center experience

Email management

Complaint Handling

Payment Processing

Appointment Scheduling

Technical Troubleshooting

Quality Assurance

CRM Software

Customer Relationship Management (CRM)

Application support

Call Management

Help Desk Support

Desktop support

Customer Needs Assessment

Incoming Call Management

Computer Diagnostics

Online Chat Support

Service desk support

Concentrix Newark, CA

Customer Support Specialist

08/2022 - 08/2024

Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.

Assisted customers with product installation, troubleshooting, and usage questions.

Responded to customer emails and phone calls promptly, courteously, and professionally.

Investigated customer complaints regarding product quality or service rendered.

Maintained up-to-date knowledge of company products, services, policies, and procedures.

Researched customer inquiries using available resources such as FAQs and online forums.

Created detailed reports on customer feedback for management review. Recorded all customer interactions into the database system accurately and completely.

Ensured customer satisfaction through effective communication skills and problem resolution techniques.

Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

Performed regular follow-up calls to check on customer satisfaction levels. Summary

Skills

Experience

Alorica Irvine, CA

Customer Service Representative

06/2019 - 03/2022

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Ultimate Medical Academy Clearwater, FL

Intermediate Certificate in Medical Administrative

09/2022

Opelika High School Opelika, AL

High School Diploma

05/2015

Education and Training

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