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Customer Service General Manager

Location:
Toccoa, GA
Posted:
November 26, 2024

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Resume:

Valyncia Geoghagen

Toccoa, GA *****

***************@*****.***

+1-706-***-****

Authorized to work in the US for any employer

Work Experience

General Manager

RaceTrac Petroleum, Inc.-Athens, GA

September 2014 to August 2024

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance

• Developed and implemented strategic plans to drive business growth and increase profitability

• Led a team of 13 employees, providing guidance, training, and support to ensure high levels of productivity and performance

• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation

• Managed inventory levels to optimize stock availability while minimizing carrying costs

• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs

• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback

• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques

• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction

• Collaborated with the finance department on budgeting processes to achieve financial objectives

• Implemented new technologies or systems that improved operational efficiency

• Negotiated contracts with suppliers/vendors resulting in cost savings

• Improved employee retention rates through the implementation of employee engagement initiatives

• Streamlined workflow processes resulting in improved productivity

• Drove continuous improvement efforts across departments resulting in increased efficiency

• Managed and resolved conflicts among team members to maintain a positive work environment

• Implemented customer loyalty programs resulting in increased repeat business Education

Associate in Healthcare Administration

University of Phoenix-Online Campus - Phoenix, AZ

March 2010 to March 2012

Skills

• Customer service (10+ years)

• Retail sales (10+ years)

• Microsoft Word (10+ years)

• Microsoft Office (10+ years)



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