Customer Service General Manager
Resume:
Valyncia Geoghagen
Toccoa, GA *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager
RaceTrac Petroleum, Inc.-Athens, GA
September 2014 to August 2024
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 13 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Implemented new technologies or systems that improved operational efficiency
• Negotiated contracts with suppliers/vendors resulting in cost savings
• Improved employee retention rates through the implementation of employee engagement initiatives
• Streamlined workflow processes resulting in improved productivity
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Managed and resolved conflicts among team members to maintain a positive work environment
• Implemented customer loyalty programs resulting in increased repeat business Education
Associate in Healthcare Administration
University of Phoenix-Online Campus - Phoenix, AZ
March 2010 to March 2012
Skills
• Customer service (10+ years)
• Retail sales (10+ years)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
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