Client Service Technical Support
Resume:
EUGENE ESTICA
************@*****.***
New kensington15068
CAREER SUMMARY
Aspiring Technology Intern with nearly five years of experience working to improve performance of organizations serving millions of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of working to ensure compliance with organizational guidelines and industry best practices, promoting adherence to organizational policies and industry standards.
AREAS OF EXPERTISE
Technical Support Team Leadership Troubleshooting Processes Retail Industry Standards Client Service Standards Inventory Management
PROFESSIONAL EXPERIENCE
ARIAS AGENCIES Wexford, PA
Agent Jan. 2021 - Sept. 2022
Contributed to key aspects of operations, onboarding new clients and processing financial requests.
Evaluated and presented business impact of strategic initiatives, performing extensive analysis of key performance metrics.
INTERGREATED TECH Wilkinsburg, PA
Cable technician Aug. 2022 - Dec. 2023
Worked to ensure top-tier client service for nationwide company, interfacing with senior staff to expand organizational impact.
Maintained current knowledge of Cable and tech items, communicating with customers regarding item availability and product specifications.
Contributed to inventory management and loss prevention initiatives, ensuring adherence to company policies and industry best practices.
BNY Pittsburgh, PA
Aug. 2024 - Present
EDUCATION & TRAINING
WESTMORELAND COMMUNITY COLLEGE Online
Completed coursework in Computer science.
Online
Completed coursework towards Credential.
TECHNICAL SKILLS
Proficient in MS Word, MS Excel, and MS Teams.
EUGENE ESTICA
************@*****.***
New kensington15068
ADDITIONAL EXPERIENCE
- Present
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