Customer Service Store Manager
Resume:
Nadine Mendoza
Yuma, AZ *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Store Manager
Five Below-Yuma, AZ
October 2024 to Present
I oversee the daily operation of a retail business, including directing employees and ensuring a positive customer experience. I would also hire and train staff, create shift schedules and implement safety policies. Other duties and responsibilities included:
• Interact with vendors and suppliers
• Manage store budgets
• Track and increase sales
• Reduce cost expenses
• Work on the sales floor
• Offer excellent customer service
• Respond to customer questions, concerns and complaints Store Manager
Dollar General-Yuma, AZ
March 2022 to September 2024
I would oversee the daily operation of a retail business, including directing employees and ensuring a positive customer experience. I would also hire and train staff, create shift schedules and implement safety policies. Other duties and responsibilities included:
• Interact with vendors and suppliers
• Manage store budgets
• Track and increase sales
• Reduce cost expenses
• Work on the sales floor
• Offer excellent customer service
• Respond to customer questions, concerns and complaints Assistant Operations Manager
99 Cents Only Store-Yuma, AZ
March 2018 to February 2022
In the operations manager's absence, i would be responsible for monitoring daily activities to ensure the organization is meeting its goals. I would also take on lower-level managerial responsibilities related to hiring, training and development.Additionally, my duties would be to help to improve an organization by assessing and analyzing its operations. I would provide actionable feedback to the operations manager, who has the authority to apply the feedback the assistant manager gives. The four main roles included:
• Organizing
• Supervising operations
• Manufacturing and production procedures
Environmental Service Director
Life care center-Yuma, AZ
March 2015 to March 2018
As the director of environmental services I would ensured the cleanliness and safety of an organization's facilities and manages the maintenance and cleaning staff. I would ensure that I Organized and oversee the schedules and work of Environmental Affairs staff. Conducts performance evaluations that are timely and constructive.
Human Resources Manager
Jmw truss-Yuma, AZ
September 2010 to March 2015
• Manage HR departments (payroll, benefits & recruiting) for 200+ employee company
• Approve leaves of absence, tuition reimbursement and workers' compensation requests
• Regularly update employee handbook with changes to background check requirements, onboarding and benefits packages
• Implemented new benefits program to increase healthcare coverage.
• Helped with recruiting candidates for roles across the organization, collaborating extensively with department managers to understand requirements
• Streamlined onboarding process for new hires.
• Answered employee questions on 401(k) offerings, PTO and health plans Assistant General Manager
Howard Johnsons Inn-Yuma, AZ
September 2004 to March 2010
My duties included overseeing much of a business's day-to-day operations and report directly to the general manager. I would draft schedules, deal with disciplinary issues, monitor shifts, and liaise with human resources as necessary. I was also part of the hiring process and train new employees. Dispatcher
Area Communication Salinas-Salinas, CA
February 2000 to March 2004
• Developed a new driver management spreadsheet to improve the accuracy of driver assignments
• Discovered and approved alternate routes for drivers to ensure compliance with customer delivery timelines
• Informed customers and managers about potential delivery delays Office Manager
Boskovich Farms-Salinas, CA
May 1994 to December 1999
• Oversee employees in all departments in the Salinas, Ca office
• Review existing procedures to identify areas for improvement
• Maintain the company's filing system to ensure it reflects accurate data
• Verify and distribute payroll to assist the HR department
• Schedule meetings to update employees about changes in policy and new procedures Education
Bachelor's degree in Business Management
CSUMB - Seaside, CA
August 1995 to June 1999
High school diploma
Salinas High School Salinas - Salinas, CA
September 1991 to June 1995
Skills
• Bookkeeping
• Quickbooks
• Accounts Receivable
• Accounts Payable
• Billing
• Data Entry
• Microsoft Excel
• Microsoft Office
• Payroll
• Receptionist
• Scheduling
• Typing
• Office Management
• Outlook
• Human Resources
• accounting
• Word
• Marketing
• Teaching
• Floor Care
• Environmental Services
• Hotel Experience
• Housekeeping Management
• Management
• General Ledger Accounting
• Spanish
• Customer service
• Clerical experience
• Leadership
• Cleaning
• Financial Report Writing
• Journal Entries
• Account Reconciliation
• Bank Reconciliation
• Human Resources Management
• Interviewing
• Administrative experience
• GAAP
• Financial Analysis
• Time management
• Succession planning
• English
• Microsoft Word
• Employee evaluation
• Basic math
• Retail sales
• Quality control
• Agriculture
• Bilingual
• Hospitality
• Communication skills
• Sanitation
• Computer skills
• Retail management
Assessments
Work motivation — Proficient
April 2020
Level of motivation and discipline applied toward work Full results: Proficient
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