Business Analyst Scrum Master

David Wetzel

Technical Business Systems Analyst

Email: *****.*******@*****.*** Mobile: 651-***-****

Certifications

SAFe 6 Scrum Master

SAFe 5 Practitioner

Lean Six Sigma Yellow Belt

ITIL V3 Foundation

Core Competencies

Agile SAFe Scrum Master Agile Coaching Process Mapping & Improvement Business Analysis Data-Driven Decision Making Stakeholder Engagement BDD Jira & Confluence Administration Strategic Problem-Solving Leadership Adaptability

Summary of Qualifications

Experienced IT and business process consultant with 15+ years across healthcare, retail, logistics, and finance sectors. Proven ability to lead Agile teams, analyze complex business challenges, and deliver data-informed solutions that drive operational success and stakeholder satisfaction. Skilled communicator with a collaborative approach, bridging technical and business requirements to meet project objectives and improve outcomes. Adept at aligning teams on strategic initiatives, managing requirements, and leading process optimization projects.

Technical Skills

Methodologies: SAFe, Lean, ITIL, Agile SDLC, BDD

Tools: Jira and Confluence (administration and project tracking), BPMN Modeling, MS Office Suite, Rational Jazz, SharePoint

Data & Analysis: PowerBI, Data Visualization, Data Engineering Principles, SQL, jQuery

Development & Testing: Behavior-Driven Development (BDD), UAT, Usability Testing

Other: Project and Portfolio Management, Stakeholder Communication, Requirements Management

Professional Experience

Cognosante, Veteran’s Health Administration

Business Systems Analyst / Agile Coach / Jira Lead / Requirements Manager

Remote

November 2021 – November 2024

- Led SAFe Agile transformation, coaching cross-functional teams to streamline processes and boost operational efficiency.

- Administered Jira for 180 users, creating dashboards and knowledge bases to enhance transparency and data-driven decision-making.

- Facilitated business and technical alignment, proactively resolving requirements-related challenges to minimize project risk.

- Oversaw release and configuration management, standardizing processes for consistency and quality improvements.

- Key Achievements: Improved efficiency by organizing and instituting the Portfolio and Products with a team centric approach to better visualize cross dependencies. Enhanced productivity by implementing data-centric project dashboards, fostering team alignment and tracking key metrics. Jira Data Center used internally across multiple agencies.

LTS Consultancy, Veteran’s Health Administration

Sr. Business Analyst / Requirements Manager

Remote

November 2018 – November 2021

- Created program-level roadmaps in Jira, standardizing workflows to align PMO visibility across 22 groups.

- Led Agile story refinement and acceptance criteria, collaborating with developers and stakeholders to ensure clarity and alignment.

- Enhanced requirements traceability and provided proactive solutions, consistently delivering high-quality project outcomes.

- Key Achievements: Improved data accuracy and process efficiency by implementing structured requirement frameworks. Introduced Definition of Done and Acceptance Criteria to better define the BDD approach. Jira Data Center used internally across multiple agencies.

Veteran’s Administration, Debt Management Center

Business Analyst

Minneapolis, MN

November 2017 – October 2018

- Utilized BPMN modeling and Rational Jazz to improve stakeholder communication and streamline workflows.

- Established templates and best practices for the PMO, enhancing adaptability and communication across project teams.

- Key Achievements: Implemented process improvements that identified repeated manual tasks, improving project turnaround times. Rational used internally.

Voya IT / Employee Benefits and Medical Underwriting

Business Systems Analyst / Story Author / Business Process Consultant

Minneapolis, MN

July 2015 – November 2017

- Applied BDD to Oracle product delivery, collaborating with developers to ensure requirements were clear and testable.

- Led UAT and stakeholder demos, ensuring alignment on project outcomes and driving stakeholder engagement.

- Key Achievements: Increased project quality by embedding BDD practices that facilitated effective communication between teams. Production Support Team used Enterprise Architect for ETL procedures.

Alliant Technologies / Vista Outdoor

Business Analyst / Business Process Consultant

Anoka, MN

January 2015 – March 2015

- Developed data-oriented process models for MS Dynamics AX, optimizing distribution and supply chain workflows.

- Key Achievements: Improved operational efficiency through process mapping and strategic data analysis.

Wells Fargo Home Mortgage

Business Systems Analyst / Business Process Consultant / SharePoint Designer

Minneapolis, MN

July 2013 – December 2014

- Designed CRM solutions and optimized workflow processes, supporting data access and ITIL-aligned process management.

- Key Achievements: Enhanced data accuracy and efficiency, supporting informed decision-making through streamlined processes. Facilitated the Tech Delivery Team to deliver over 300 initiatives through effective project sizing and rationalization.

Sogeti LLC. Consultancy

Sr. Business Analyst / Business Process Consultant

Bloomington, MN

February 2011 – September 2012

- Managed multiple client engagements in healthcare and manufacturing, focusing on requirements analysis and process improvements.

- Key Achievements: Delivered data-driven solutions that enabled better process control and alignment with client objectives.

Target Corp

Business Analyst / Business Process Consultant / Portal Admin

Minneapolis, MN

June 2005 – February 2011

- Directed automation projects, saving $12 million by replacing manual workflows with SharePoint-based solutions.

- Key Achievements: Increased efficiency through automated processes, enabling data-driven project planning.

Education

- Minnesota State University — Bachelor of Fine Arts, Photography, Painting

- Minnesota School of Business — Computer Graphics and Digital Multimedia

Additional Information

Proactive problem-solver with a data-oriented mindset and adaptability in dynamic environments, skilled at bridging business requirements with technical implementation to ensure project success.

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