Business Analyst Change Management
Resume:
ERICK ALVAREZ-SARABIA
Business Analyst – BI – Change Management
Chicago, IL 60640
******@****.***
OBJECTIVE
Motivated and meticulous professional eager to apply a robust background in CRM management, data integration, low-code development,, data analytics, and project implementation. Committed to using expertise in data integrity, strategic insight delivery, and collaborative solution development to drive growth and enhance sales processes. Adept at translating complex data into actionable strategies to support business goals and customer satisfaction. EDUCATION
University of Florida 2017 (BM)
DePaul University 2023 (MM, With Distinction)
Salesforce Advanced Admin Bootcamp 2023, San Francisco, CA KEY SKILLS
Salesforce Agile/Scrum Methodology Power BI MS Projects Lucidcharts Zapier Strategic Planning Compliance and Risk Project Management Change Management EXPERIENCE
June 2024 - September 2024
Business Analyst II James Hardie
Salesforce business analyst with a focus on national accounts. Conducting meetings to elicit needs from sales stakeholders in order to improve their approach to the sales process, modified Salesforce hierarchy of accounts, defined measurements, and defined gaps in data across the collection of accounts pertaining to department. Additionally, performed round robin logic analysis and modeling for a new approach to lead distribution. June 2022 - May 2024
Administrative Manager ICNC + The Hatchery Chicago Lead Salesforce admin, improving adoption of platform by 80%. Created powerful surveying tools to collect impact data from over 300 constituents leading to 98% response rates. Developed Power BI and Salesforce dashboards to enhance decision-making, providing complete financial and impact-related visibility. Led the GRC program, aligning IT projects with strategic goals and compliance. Executed project management for large-scale IT implementations, including 100% adoption of new VOIP system.
September 2019 – June 2022
House Manager DePaul University, Chicago
Managed a team of thirty-five to ensure guest safety and comfort, using technology to enhance relations and streamline operations. Implemented operational changes to boost efficiency and customer satisfaction. May 2017 – May 2019
Hospitality Lead Sonder, Boston, MA
Led operational and strategic initiatives, enhancing task distribution efficiency by using location data and employing Google My Maps and Asana for task management oversight. Reorganized housekeeping operations through analysis, significantly boosting operational efficiency and guest satisfaction. Managed communications and coordinated project rollouts across multiple departments, improving city-wide guest experiences through data-driven decision-making and system enhancements.
Contact this candidate