Customer Service Data Entry
Resume:
S K I L L S
Patient Care Knowledge
Microsoft Suite
First Aid Certified
Nutrition
Data Entry
Crisis Intervention
CPR Certification
Team Collaboration
S U M M A RY
Professional Customer Care Specialist with
extensive knowledge of customer service
principles, practices, and procedures. Ability
to respond to customer inquiries in a
timely and efficient manner. Dedicated
administrative assistant with a track record
of success in organizing projects, managing
calendars, and providing excellent customer
service. Possesses 10+ years of experience
in the administrative field and a proven
ability to meet tight deadlines.
C O N TACT
******************@*****.***
Philadelphia, PA, 19134
Jasmine Burton
W O R K E X P E R I E N C E
DIRECT SUPPORT PROFESSIONAL Mar 2020 - Present
Tempus Unlimited Philadelphia, PA
Documented daily behavior, unusual incidents, accidents, and any other information that pertains to each individuals care. Provided personal care to the individual while in the home or community as needed including lifting, transferring, toileting, feeding, bathing, and dressing.
Compiled all documentation and administration of medication. Attended regular training to remain knowledgeable about current best practices in services to support individuals with mental retardation. Implemented personalized care plans for [number] residents resulting in improved quality of life and satisfaction.
Facilitated daily activities and supported independence for residents with physical and intellectual disabilities.
Ensured the safety and well-being of residents by conducting regular health checks and administering medication according to protocols. Collaborated with multidisciplinary team members to develop holistic care strategies for residents.
Organized community outings and social events to promote socialization and integration.
Administration / Director Jun 2019 - Oct 2024
Learning Express Philadelphia, PA
Developed and maintained effective customer service standards. Established and enforced quality standards to ensure successful delivery of services.
Developed and implemented procedures to improve workflow and customer satisfaction.
Coordinated with other departments to ensure a smooth workflow. Developed and maintained a positive and collaborative work culture. Ensured compliance with company policies and procedures. Ensured safety standards were met to protect employees and customers. Provided leadership and direction in a fast-paced environment. Appointment Scheduler Aug 2017 - Jan 2019
Floss and Gloss Dental Philadelphia, PA
Developed and maintained relationships with customers to ensure customer loyalty.
Proficiently handled customer inquiries and complaints in a professional manner.
Maintained customer database and updated customer information. Collaborated with other departments to ensure customer needs were met. Followed up with customers to confirm appointments and ensure customer satisfaction.
Worked with customers to reschedule appointments as needed. Streamlined appointment scheduling processes, reducing patient wait times by [number]% and enhancing overall satisfaction ratings. Utilized advanced scheduling software to manage [number] daily appointments, resulting in improved operational efficiency and lower no- show rates.
Implemented a follow-up system that increased patient retention by
[number]% through proactive outreach for re-scheduling appointments. Collaborated with dental staff to optimize appointment flow, achieving a
[number]% boost in daily patient volume while maintaining quality service. Trained new team members on scheduling protocols, contributing to a
[number]% decrease in scheduling errors within the first three months. E D U C ATION
Associate of Arts: Human Services Jun 2015
University of Phoenix-Online Campus, Phoenix, AZ
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