Customer Service A Daily
Resume:
Krystal L. Sanchez
Brownsville, TX 78521
************.**.**@*****.***
Objective: To obtain a challenging position which will provide work assignments in which I can utilize my knowledge and skills to provide the highest level of service.
Qualifications: Work well without supervision
Bilingual English/Spanish with the ability to translate
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer service
Skilled at learning new concepts quickly while working well under pressure
Experience: South West Key Brownsville, Texas
12/2018 to Present
●Supervise minors and conduct nightly count to ensure the safety of the minors
●Conduct a nighty sleep log of the count of the minors that are in the center
●Responsible for the wellbeing of minors on a daily basis
●Conduct walk through of the wings assigned to me to ensure the safety of the staff as well as the minors
●Provide supervision of minor to and from the facility on outing
●Supervise minors on a daily basis from school setting and as well outside rec
Best Inn
Brownsville, Texas
Assistant Manager 08/2015 to 09/2017
●Provided customer service which included answering the phone, assisting customers with requests and reservations
Financially responsible for the daily transactions for the General/Co-Owner Manager of the hotel
Supervised a total of 9 full time employees
Charged with the supply and inventory for the hotel to ensure the best customer service for the clients as well as the employees
Greeted and directed visitors/customers to their destination and provided general information
Ensured all rooms were ready and available for time of check -in
Cameron County
District Attorney's Office
Brownsville, Texas
Crime Victim's Advocate 11/2014 to 05/2015
Executed daily operations such as court accompany victims to court hearings, answer the phone, process and intake new files that were entering the felonies courts
Interviewed and assisted people in need of agency services under direction of professional staff.
Referred victims to specific agencies for services that applied to them.
Visited individuals and families in their homes or schools to explain the criminal process and offer the supportive and available resources
Followed up all victims, preparing and submitting reports of activities such as protective orders: Sexual assault and domestic violence
Worked with law enforcements agencies throughout Cameron County to establish a communication between victims and police officials to promote understanding of victim's rights.
Assisted attorneys in locating individuals for the court hearings
Student Health Services Brownsville, Texas
Peer Educator 08/2011 to 07/2013
Presented to students regarding STD's and HIV prevention and testing awareness.
Participated in several events around the college to promote awareness of the health care services available to college students
Provide students with information as well as the tools to have a healthy college life.
Managed outreach activities at the university in an effort to promote HIV testing and prevention.
Responsible for daily operations and clerical duties at the clinic
Assisted in the scheduling of students, intake forms, and provided excellent customer service
Education: River High School Brownsville, Texas
High School Diploma 2002
Career Centers of Texas Brownsville, Texas
Certified Medical Office Specialist 2003
University of Texas Rio Grande Valley Brownsville, Texas
Bachelor in Criminal Justice August 2011- Currently enrolled
and Psychology
References: Available upon request
Contact this candidate