Customer Service Call Center

Marisol Gomez

***** ******** ****** ****** ******, CA 92553

Phone: 951-***-**** E-Mail: **********@*****.***

Professional Summary

Dedicated team player with 13 years of experience combining management and customer service expertise in fast paced home mortgage call center. Looking for a position where my skills are best utilized in a fast growth company.

Skills

Type 50+ wpm Critical Thinking

Fast learner Complex Problem Solving

Team player Judgment and Decision Making

Active Listening Excellent time Management

Experience

Wells Fargo Home Mortgage San Bernardino, CA

Manager on duty CSR 4

10/2001 to 10/2014

Handled inbound escalated and regular calls for mortgage accounts.

Confer with customers by telephone, collected mortgage payments, recorded details of customer inquires, complaints, as well as actions taken to resolve issues.

Completed all research needed to update customers accounts such as property tax updates, billing, escrow, payment issues. Contacted customers to respond regarding inquiries or to notify them of appropriate changes made to resolve customers problems.

Provided information about products or service if applicable.

Data entry, multi task between different programs that included Microsoft word, Windows 7, Excel, Edge, Fidelity, Alltel, LPS(search system), Outlook.

Barthco International Inglewood, Ca

Customs Broker

04/1995 to 02/1998

Prepare and process import documentation according to customs regulations, laws or procedure.

Requested or compiled necessary import documentation, such as invoices, certificates of origin, and cargo-control.

Signed documents on behalf of clients, using power of attorney.

Clear goods through customs and established delivery to its destinations for clients.

Calculated duty and tariff payments owed on shipments.

Arrange for transportation, warehousing,

Education

Alexander Hamilton High School Los Angles, Ca

High School Diploma 06/1991

Languages

Spanish

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