Customer Service Data Entry
Resume:
Shawna Brewer
**** *** *** ***** ******* NB E*L *G8
Service-oriented customer service representative manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance. Personal Details
Highest Level of Education: Secondary School
Work Experience
Lead Resident Manager / Leasing Agent
Killam Apartment REIT - Fredericton, NB
September 2015 to May 2023
Answer all tenant questions or concerns. Put work orders in if I cannot do the repairs myself. Contact contractors for jobs required on the property. Oversee two other employees. Delegate tasks to the staff. All data entry and ordering of cleaning supplies or office supplies.
Encouraged prospective tenants to fill out applications after property tours.
Conducted background checks on applicants.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Time management and organization is key.
Customer service oriented business strategies.
Data entry using Microsoft, CRM and Yardi.
Cashier/Guest Services Lead
Target - Fredericton, NB
August 2013 to September 2014
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and obtained replacements for customers. Scanned customer purchases, supporting transactions to streamline sales process.
Operated cash register, collected payments and provided accurate change. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assistant Manager
Dollarama Fredericton, NB
06/2001 - 02/2003
Assisted in overall day-to-day operations of store, including continuous Assistant Store Manager development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment . Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness. Completed end of day credit, debit, and cash payments to streamline sales.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Education
High School Diploma
Nackawic Senior High School - Nackawic, NB
June 1992
Skills
• Cash handling Reliable
Deposits Dependable
Customer Service Hard working
Accuracy when counting money Fast learner
• Administrative Experience
• Marketing
• Microsoft Outlook
• Organizational Skills
• Property Leasing
• Property Management
• Sales
• Yardi
• Front Desk
• Assistant Manager Experience
• Office Management
• Time Management
• English
• Event Planning • Negotiation
• Microsoft Excel
• Communication Skills
• Data Entry
• Research
• Merchandising
• Microsoft Word
Additional
Information
First Aid and CPR
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