Customer Service Compliance Manager
Resume:
Jasmine Watkins
***************@*****.*** 470-***-**** Atlanta Metro Area, GA
Seeking a Compensation Administrator Senior role with 20 years of experience
in compliance management and administrative functions. Expertise in salary
administration, job evaluation, and market analysis. Proficient in HRIS and data
analytics, ensuring accurate compensation strategies and operational excellence.
RSH LLC
Sr. Compliance Manager Aug 2018 - Present
« Develop and maintain regulatory compliance documentation to ensure adherence
to applicable laws and standards.
« Implement self-audit and compliance monitoring programs to proactively identify
and mitigate operational risks.
¢ Coordinate training initiatives for the dissemination and understanding of new and
updated company policies among employees.
Logistics Logtrans Express
Customer Service and Compliance Lead Aug 2015 - Aug 2018
« Managed the full order cycle to enhance quality, efficiency, and reduce transport
costs, achieving a 15% improvement in delivery times annually.
« Led the customer resolution team, effectively increasing customer satisfaction by
a minimum of 10% each year.
« Analyzed performance metrics and data, implementing improvements that
consistently met and exceeded cost, productivity, and deadline targets.
Kennesaw State University
Administrative Manager Nov 2011 - Jul 2015
« Managed a team of student assistants and ensured the integrity of examination
processes through effective proctoring.
« Maintained the IT program's records in adherence to ABET accreditation standards
and upheld FERPA compliance for the protection of confidential information.
« Coordinated the compilation and timely submission of FCAR reports and SIRS
assessments, contributing to the continuous evaluation and improvement of
academic programs.
Waffle House
Management District Relief May 2004 - May 2013
* Coached and trained both new and existing associates, fostering a skilled and
cohesive team environment.
« Conducted audits of cash and inventory to maintain accuracy and accountability.
« Investigated time clock discrepancies and ensured their timely resolution,
upholding company standards and labor compliance.
Kennesaw State University Dec 2014
Bachelor of Science, Business Administration
Data Analytics » Crisis Management « Team Leadership « Business Development
« Customer Service « Compliance Management « Tactical Execution « Project
Management « Proficient in Microsoft Office » Google Docs « Banner « Ow! Express
« Ems « Astra « Adobe « Google+ « Outlook « 3pl « Zoho « EFreight « Strategy
« Accounting * Problem Resolution « Analytical Skills « Microsoft Office « Time
Management « Organizational Skills « Problem Solving
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