Customer Service Health Care
Resume:
Amber Smith
Murfreesboro, TN *****
************@*****.***
Highly motivated customer service rep with over 10+ years in customer service and medical terminology. I have worked with many different systems in health care from dental to home health care systems. I have experience in Staffing for two prestigious company in the Middle Tennessee area as well. Willing to learn anything new.
#readytowork
Authorized to work in the US for any employer
Work Experience
OPTICIAN
Family Vision Care-Murfreesboro, TN
September 2020 to January 2023
Here I would Interpret prescriptions from the Optometrist, then work with patients to help them find the correction frame and lens options for their particular needs. After the selection I would file insurance on the materials and Exam copays. Afterwards I place all orders for jobs processed through insurance. Once the orders came back from the specific lab I would fit the specs to the patients unique structure. PUBLIC RELATIONS REP/RDA/PERSONAL ASSISTANT
IMAGE ORTHODONTICS-Murfreesboro, TN
October 2016 to September 2020
I am solely responsible for all social media, events, and Marketing for the office. I hold yearly events for the productivity of the practice. I also do all the personal errands that Dr. needs me to do not related to business. I also assist in the operatory with patients. I will perform several different treatments on patients to the doctor's discretion, then sanitize my work station and instruments. I will help with insurance and collections for the office. Calling on EOB’s and patients past dues. I also do marketing for other business that the Dr. owns that has no relation to the practice. DENTAL ASSISTANT
SMILE CREATIONS
April 2016 to October 2016
My main objective here was to obtain knowledge about assisting with patients. I helped the Dr. assist with patients, and cleaned the operatory after each patient had been seen. I also helped in the lab with sterilization and modeling. When slower on one side of the office, I would help with hygiene. I would assist the hygienist after each patient.
Education
Certification in Public Relations/Marketing
Universal Class - Remote
December 2021 to December 2021
Associate in Career coach life coach
Universal Class - Murfreesboro, TN
April 2020 to August 2020
State license in Dental
TENNEESEE PROFESTIONAL TRAINING INSTITUTE
March 2015
Certification in Nursing
Adams place - Murfreesboro, TN
January 2007 to April 2007
High school diploma or GED
Skills
• Customer service (10+ years)
• Event Planning (2 years)
• Fast learner (10+ years)
• Managerial (7 years)
• Microsoft word (10+ years)
• Dental Assisting (8 years)
• Usability (10+ years)
• Eaglesoft (2 years)
• Public Relations (4 years)
• Chairside Assisting (8 years)
• Dental Assisting
• Eaglesoft
• Infection Control Training (8 years)
• Medical Imaging
• Public Relations
• Usability
• Dental Receptionist (8 years)
• Dentrix
• Medical Scheduling (8 years)
• HIPAA (10+ years)
• Dental Receptionist
• HIPAA
• Medical Scheduling
• Personal Assistant Experience (10+ years)
• Caregiving
• Time Management
• Office Management
• Insurance Verification
• Front Desk
• Data Entry
• Medical Records
• Laboratory Experience
• Medical Terminology
• Vital Signs
• EMR Systems
• Phone Etiquette
• Medical Billing
• Anatomy Knowledge
• Phone Etiquette
• Cash Handling (10+ years)
• Marketing
• Social Media Management
• Human resources
• Recruiting (3 years)
• Canvassing (1 year)
• Marketing
• Data collection
• Google Docs
• Personal assistant experience
• Human resources
• Public relations
• Customer service
• Usability
• Live chat
• Office management
• Medical terminology
• Typing
• Medical records
Certifications and Licenses
X-ray
Certified Dental Assistant
Dental Radiology
Wellness Coaching certification
April 2020 to Present
All about wellness
Career coach certification
April 2020 to Present
Job coach
CDA/RDA
Assessments
Project timeline management — Proficient
June 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
CPR certified
1. SKILLS
• Customer service
• Social Interaction
• Fast learner
• Microsoft word
• Event Planning
• Dental Knowledge
• Managerial Experience
• Tops programs
AMBER K SMITH
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