Customer Service Representative
Resume:
Johnathan Beville
Kalamazoo, MI *****
*****************@*****.***
Professional Summary
Customer service professional with 5+ years of experience providing exceptional support to clients in remote settings. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure.
Work Experience
Remote Corporate Customer Service Representative
GT Independence-Sturgis, MI
September 2023 to November 2024
Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties Creates, completes, updates, and reviews employee and client records (PR, CS) Enters information into computer databases for effective record keeping (All) Administers new and existing DocuSign accounts (PR, CS) Prepares and sends documents via mail using approved communications (PR, CS) Ensures the proper naming and saving of documents in the document management system
(PR, CS)
Assists stakeholders in returning documents (PR, CS) Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
Ensures all compliance standards are met for audit purposes (All) Performs timesheet reviewing (PY)
Performs time-tracking (PY)
Performs proofing & posting (PY)
Reviews overlap and overtime reports (PY, CS)
Makes and receives phone calls to support external and internal stakeholders (All) Accurately and efficiently completes payroll checklists for assigned agencies Resolves any discrepancies that may exist in the document
(PY)
Works with supervisor to identify strategies for reducing errors (All) Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY)
Completes administrative tasks such as filing, copying, data entry, etc..
(All)
Prepares and submits invoices to agencies (B)
Applies payments (B)
Collects on unpaid claims (B)
Maintains confidentiality of records relating to clients (All) Collaborates with other staff members to optimize delivery of services (All) Identifies opportunities to improve GT processes (All) Upholds company values and mission (All)
Other duties as assigned (All)
Shift Leader
Dairy Queen-Sturgis, MI
March 2023 to September 2023
Is a professional in charge of providing direct supervision and ensuring everything runs smoothly during their shift-based job
Head Counselor
Little pine island-Comstock, MN
September 2015 to March 2023
My position is to make sure campers was in there bunks, fed, attending activities, and correct supervision Provides good communication between counselors, campers, parents, and supervisor The Head Camp Counselor designs, prepares, and organizes daily camp activities/lesson plans while enforcing rules/discipline plan
Customer Service Representative
rue21-Portage, MI
August 2020 to December 2021
Ring up customer, sell fragrances, provide customers with outstanding customer service A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
The best CSRs are genuinely excited to help customers Assistant Manager
Harding's Friendly Market-Kalamazoo, MI
December 2015 to December 2019
Supporting the Store Manager in the daily business operations of a retail store General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store owner Education
BBA in Business
Franklin University - Columbus, OH
September 2024 to September 2024
High school diploma
Kalamazoo central high school - Kalamazoo, MI
June 2019 to June 2019
Skills
• Leadership
• Medical Office Experience
• Hospital Experience
• Nursing
• Supervising Experience
• Sales
• Writing skills
• Transcription
• Customer service
• Home Care
• Word Processing
• Store Management Experience
• Considerate of others
• Medical Terminology
• Assistant Manager Experience
• Hospice Care
• Caregiving
• Quick learner
• EMR Systems
Contact this candidate