Data Entry Customer Service
Resume:
JEYLESSA RAMIREZ
***********@*****.***
SUMMARY
Determined for growth and always looking to improve. Supervisor and management experience for more than 14 years, providing services for public transportation, office buildings and customer service. Organized, diligent, and skilled in handling multiple area cleaning, data entry, while performing upstanding customer care under high pressure situations. Focused and dedicated to high standards of cleaning and service. Willing to put in the hard work to get any and all jobs done.
HIGHLIGHTS
*detailed oriented *organized *clean background * bi lingual *chemical familiarity * technology familiarity * able to withstand high pressure situations * management and supervisor experience * reliable transportation * available for flexible hours * great communication skills * able to lift 50 lbs or more without assistance * able to work in all weather conditions and elements* quick learner * highly competitive
EXPERIENCE
DART LRV CLEANING
January 2009 – December 2021
Over 13 years in providing cleaning services working with a number of contractors threw out the years. I have provided services in cleaning as well as platform supervisor, and management expertise. Task include but not limited to:
*daily data entry *inspection of final cleaning projects *employee evaluation *workplace safety instructor *bio safety instructor *disinfectant *interior and exterior cleaning of lrvs at appropriate timing*provided excellent communication not only with company employees, but rail employees, including but not limited to yard control, operators, and inspectors 24 hrs daily. Scheduling all employee shifts, addressing all concerns or complaints as needed. Attend meetings with clients for project management. 24hr on call time in event of emergency.
BUILDING SERVICES
*Dallas Court building :October 2012- January 2014
*Grand prairie police department : October 2012-January 2014
*S.W. Institute for forensic science : September 2011- August 2012
*Unt of Dallas : October 2012- January 2014
*W.I.C. office buildings : March 2010- July 2010
*Dart- Central rail operating facilities : January 2009- March 2010
*Texas workforce commissions office : March 2010- July 2010
Provided janitorial services as well as supervision services, and building inspections for sub contractors who shared contract with Dart at given times threw out my years of employment. Services include but not limited to:
*window cleaning *floor cleaning; (stripping/waxing/buffing) everyday sweeping and mopping *trash maintenance *vacuuming *replacement of supplies * dusting and disinfecting *provided inspection of buildings with sub contractors reporting findings to appropriate personnel. Monthly evaluation of employees and job performance. Data and record keeping
GREYHOUND LINES. APRIL 2022
Current profession
Working alongside supervisors and leads to maintain constant flow of travelers in and out of the Dallas area. Maintaining cleanliness threw out terminal as well as providing customer service, duties include but not limited to;
*reading tickets *helping customers place and purchase tickets *ensure passengers get to and from busses safely *re booking trips for individuals who miss departures* Deescalating high tension situations *cleaning terminal floors sweeping/mopping *window cleaning *disinfecting *cleaning restrooms *securing off limit areas * use my bilingual abilities to further assist customers who are of not the English speaking origin * trouble shoot any obstacles that my arise for not only quickest but most effective out come* Maintain and reorder supplies for cleaning as needed*
REFERENCES
Available upon request :
ANDREW ATKINSON ( MANAGER OF N&K ENTERPRISES INC.)
Dan Cox ( VP Transit & Facilities for Hallcon)
Chad Jeffery (Head of project management for Dart)
Jose Lopez (Owner and Manager, sub contractor)
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