Front Office Desk Agent
Resume:
Jovan Burney
Assistant Front Office Manager
***A N. Marvine St
Philadelphia PA 19123
***********@*****.***
SKILLS
PowerPoint, Microsoft Word, Leadership, Time Management, Organization, ONQ System, R&I System, Birch Street System
EXPERIENCE
Hilton Inn At Penn, Philadelphia PA -Front Desk Agent/Supervisor June 2003 - PRESENT
● Trained and managed staff members
● Resolved any issues or concerns of guest
● Scheduled and made reservations
Currency One, Philadelphia PA - Cashier Clerk
April 2002 - August 2002
● Recorded financial transactions
● Verified cash amounts and issued receipts
● Completed credit card transactions
Fairfield Inn, Philadelphia PA - Front Desk Supervisor February 2000 - April 2002
● Assigned duties to staff members
● Handled accounts payable
● Assisted customers with issues concerning guest accommodations Hampton Inn, Philadelphia PA - Front Desk Agent
August 1999 - February 2000
● Handled Reservations and completed room assignments
● Handled request and inquiries helping to ensure customer satisfaction EDUCATION
Front Office Academy, Philadelphia PA September 2017 Cites Business School, Philadelphia PA May 2003
Simon Gratz, Philadelphia PA June 1995
CUSTOMER SERVICE AWARDS
Elevate One- December 2017, Catch Me At Best- October 2015-2017 References are available upon request
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