Customer Service Call Center

Robyn Tompkins

***** ******** ***. *** **, Bellflower, California 90706 ■ 562-***-**** ■ ***************@*****.***

SKILLS & ABILITIES

Customer Service; Excellent Communication Skills, High volume multi-line phones, Call center skills, Intake 300 to 500 incoming calls daily.

Appointment Scheduling; Excel, Power Point, Mircosoft office, Quick books, Windows Outlook, Electronic Mail, Filing, Stocking, Conflict Resolution

Medical billing; Obtaining and updating insurance information, billing insurance via E-billing, Patient billing research.

Type 45 words per minute, Highly organized and ability to obtain product information quickly and accurately.

Ability to coordinate breaks for hourly employees

Coach others and leads by example in regards to company standards and regulations

EMPLOYMENT HISTORY

Barista/Certified Trainer/Shift Supervisor

01/2015 to 10/2018

Starbucks Bellflower CA

Daily supervision and deployment of partners both peak an non-peak hours

Effectively handles customer complaints and special request

Consistently keeps bar and work areas clean and sanitary in compliance with all state and federal laws

Promote coffee consumption by educating customers

Providing consistent, friendly customer service

Maintain a positive working environment with fellow staff and management

Providing quality beverages, whole bean and food product by adhering to recipe and presentation standards.

Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Assist the store manager in running the day to day operations

Help manage inventory so to avoid waste.

Customer Service/Cashier 10/2011 to 12/2015

Toys R Us Cerritos, CA

Received payment by cash, check, credit cards

Greeted customers entering the establishment and resolved any complaints during their visit

Maintained clean and orderly checkout areas and verified accurate pricing for unmarked items

Provided excellent customer service and information on procedures and or policies

Provided daily direction and communication to employees

Patient Service Rep. 10/2007 to 03/2010

McKesson Corporation Cypress, CA

Assisted 300 to 500 inbound patient callers with account and insurance related inquiries and complaints

Updated patient’s insurance information and or billing information by telephone and email

Located and monitored overdue accounts, using computers and a variety of automated systems

Persuaded customers to pay amount due

Updated and maintained customer records

Customer Service/Receptionist 04/2000 to 09/2007

All Pets Veterinary Hospital Rancho Palos Verdes, CA

Assisted customers by telephone and face-to-face

Answered busy multi-line telephones and schedule appointments

Responsible for paperwork and maintaining office files as well as creating and preparing charts for the Drs.

Billed patients as well as insurance, and processed collections daily.

EDUCATION

General Education, Cabrillo High School, Long Beach, CA

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