Customer Service Technical Support

LAWRENCE M. JOHNNY

Phone: 959-***-****

Email: ******************@*****.***

Objective

Dynamic sales and technical professional with over 10 years of experience in customer service, technical support, and business operations. Armed with a Bachelor’s degree in Sales and a history of delivering exceptional results in fast-paced environments. Known for building strong client relationships, problem-solving expertise, and driving operational success.

Education

Bachelor’s Degree in Sales

University of Connecticut, Storrs, CT

Graduated: May 2003

Certifications:

● A+ CompTIA Certification, 2005

● Advanced Business Clerical Certification (Levels A & B), 2003 Professional Experience

Computer Technician

Jr-PC Repair, East Hartford, CT

May 2008 – September 2024

● Diagnosed and resolved hardware and software issues to optimize system performance for individual and business clients.

● Installed, configured, and maintained operating systems, applications, and security software.

● Provided one-on-one support to educate clients on system maintenance and troubleshooting.

● Conducted network setup and configuration, including routers, switches, and connectivity solutions.

Customer Service Representative

U-Haul, Hartford, CT

May 2004 – May 2007

● Delivered outstanding customer service by addressing inquiries, resolving complaints, and tailoring solutions.

● Managed high volumes of interactions across phone, email, and in-person channels, ensuring a positive customer experience.

● Assisted customers with technical and operational questions, ensuring seamless problem resolution.

Food Service Associate

KFC, Bloomfield, CT

January 2017 – June 2019

● Provided courteous and efficient service in a high-volume food service environment.

● Managed cash transactions, balanced cash drawers with 100% accuracy, and maintained records.

● Collaborated with team members to ensure smooth kitchen operations and exceptional customer experiences.

Skills

● Sales Strategy and Relationship Building

● Technical Troubleshooting (Hardware & Software)

● Customer Relationship Management (CRM)

● Networking and Systems Administration

● Operating Systems: Windows OS and Linux

● Team Collaboration and Leadership

● Cash Handling and POS Systems

● Food Safety and Sanitation

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