Information Systems Network Engineer
Resume:
Curriculum vitae
Richard J. Saunders
*** ********* ***** • Stephens City, Va. 22655
C: 301-***-****
Summary: 35 years of experience as a computer technician, network administrator, network engineer, cloud service administrator, AV specialist, game room designer, smart room designer and implementation, AI hosting administrator and Information Technology Director
Education:
7/86 to 7/87 Temple School, Bailey’s Crossroads, Va. One-year computer repair course, including basic electricity and computer electronics
9/75 to 7/79 Crossland High School, Brinkley Rd. Temple Hills, Md.
Experience:
05/2005 to 11/2022 Information Systems Director
The Children’s Inn at NIH
7 West Drive, Building 62
Bethesda, Md. 20814
Overview: The Information Systems Director provides leadership and strategic direction for the planning and implementation of information systems and technology in support of the mission of The Children’s Inn. The Information Systems Director is responsible for the overall management of the use of IT in support of and to meet the needs of the staff, volunteers and residents of The Children’s Inn.
Responsibilities: Administer all TCI databases, hardware and software, Ethernet network, Firewall, Internet and web site systems and other IT systems.
Administer cloud services (Box), Microsoft 365, Donor and Financial databases (Blackbaud) and Slack.
Administer and maintain conference room AV system and building sound system.
Design and implement new Smart Room technology.
Maintain a comprehensive inventory and replacement schedule for all TCI IT components.
Plan and budget for IT needs and provide needs assessments and recommendations for ongoing IT needs of The Children’s Inn.
Develop and implement approved IT policies and procedures for effective operation, including appropriate safety and security guidelines.
Evaluate emerging technologies for possible application to more effectively meet the administrative and program needs of The Children’s Inn.
Maintain children’s game room with latest gaming systems.
Maintain and troubleshoot user workstations locally and remotely.
Provide training to staff, volunteers and residents in the appropriate use of IT equipment and software.
Negotiate and execute IT purchases and service agreements, maintain vendor relationships and oversee vendor/contract work on IT equipment.
Serve as liaison with NIH CIT, Clinical Center and other institutes to coordinate IT needs.
Administer Security Access Control system (CCure), Security surveillance system (ExacqVision)
Maintain professional knowledge of technology through research and conferences.
Guest Relations: Promote a homelike environment of support and understanding for residents The Children’s Inn.
Provide and support Internet TV services to families.
Maintain flexibility and acknowledge stress of communal living.
Meet reasonable needs of Inn residents.
07/95 to 2014 Pediatric Oncology Branch, National Cancer Institute, National Institutes of Health
10 Center Drive, Building 10 Room 13N240
Bethesda, Md. 20892
Responsibilities: As a Computer Specialist at the Pediatric Oncology Branch, currently providing support services to the National Cancer Institute's Pediatric Oncology Branch of the National Institute of Health. Specifically, providing POB with LAN support to over 130 nodes running Apple Macintosh OSX servers and workstations running Appleshare and TCP/IP protocols. Duties include evaluating, installing, troubleshooting and repair of Apple Macintosh computer systems, peripherals and third-party vendor hardware and software. In addition, provides LAN support including, Electronic Mail, File sharing, Network Faxing and Printing administration. Develop a network database to be used for traffic planning and system configuration and evaluation, prepare technical presentations, and design long term storage strategy for Novell and Macintosh OSX Servers.
Research new technologies, new computers and peripherals. Works directly with vendors or pricing, orders new equipment, installs and maintains all computer systems.
Setup users and groups in Adobe Connect web conferencing servers and software.
Maintains all audiovisual equipment inn conference rooms.
Maintaining and developing Pediatric Oncology Branch webpage using Adobe Contribute. Creating new pages, adding and removing protocol and staff information, text and graphics.
Setup, integration and support of Polycom video teleconference equipment and all peripherals
04/94 To 6/95 User Technology Associates Inc.
National Cancer Institute/Pediatric Branch
National Institute of Health
9000 Rockville Pike.
Rockville, MD 20852
Responsibilities: As a System Engineer III at UTA, Mr. Saunders is currently providing support services to the National Cancer Institute's Pediatric Branch ( NCIPB ) of the National Institute of Health. Specifically, he is providing NCIPB with LAN support to over 130 nodes running Novell Netware, Windows NT and Appleshare protocols. His duties include evaluating, installing, troubleshooting and repair of Apple Macintosh computer systems, peripherals and third-party vendor hardware and software. In addition, Mr. Saunders provides LAN support including, Electronic Mail, File sharing, Network Faxing and Printing administration. Develop a network database to be used for traffic planning and system configuration and evaluation prepare technical presentations, design long-term storage strategy for Novell and Windows NT servers.
10/90 to 04/94 Barrios Technology, Inc.
Naval Research Laboratory Washington, D.C. 20375 • 202-***-****
Computer Systems Engineer/Network Administrator.
Responsibilities: Systems Engineer: Designing, installing, troubleshooting, and repairing 80- node Apple Internet network. Installing, integrating, software installation, troubleshooting, and repairing of, Macintosh computers and peripherals.
Network Administrator: File sharing, Electronic Mail, Mac to Vax communication and remote networking; technical assistance in software applications including Microsoft Word, Microsoft Excel and Hypercard. Research and recommendation of products (software, hardware, firmware) to maintain, and upgrade the network. Generate cost effective solutions to meet user requirements. Initiating procurements for all software and hardware.
Apple Service Certified Apple service provider. Managing and maintaining Apple service
Center: center; ordering spare parts inventory, latest software and hardware diagnostics, technical service manuals, price-pages and on-line Apple technical assistance. With my certification any company whom I am employed with can set up a service center with all the benefits and privileges that implies.
Latest • Established and maintained an Appletalk-to-Ethertalk Internet across
Achievements: multiple zones and remote sites.
• Set-up and managed an E-Mail system linking for off-site communications between Washington D.C., Virginia, and Texas, and on-site communications to adjoining zones.
• Established and maintained the telecommunication network of multiple sites for remote LAN-to- LAN access utilizing net modems and remote bridges.
• Designed and integrated new network systems using Tribe Local switch packet switching hubs and Local talk-to-Ethernet gateways.
Experience Continued:
10/87 to 10/90 Computerland-Mid Atlantic, 7469 Old Alexandria Ferry Rd.
Clinton, Md. 20601 301-***-****
Title: Computer Systems Engineer
Responsibilities: Installing, Integrating, software installation, troubleshooting, and field service repairing Apple/Macintosh, LaserWriter, IBM, Compaq, and IBM compatible systems.
10/86 to 8/87 State Department Federal Credit Union
2020 N. 14th Street Arlington, Va.
Operations Support Division
Title: Operations Support
Responsibilities: State Department inter-office courier
State Department security clearance
Certifications and Awards
• Apple/Macintosh OSX Certified Technical Coordinator
• Apple/Macintosh Systems Certification
• LaserWriter Printer Service Course
• Apple Network Service Course
• Apple Powerbook Service Course
• Microsoft Windows NT Advanced Server Certification
• IBM PC's and peripherals
• Compac PC's and miniframes
• 1992 Silver Quality Award
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