Customer Service Office Manager
Resume:
Toni Ricca
Rowlett, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Operations Manager/Office Manager
CD Jackson Construction-Plano, TX
May 2022 to Present
Billing Clerk/Customer Service/Assistant
TCS Plumbing-Richardson, TX
March 2015 to November 2018
Job duties consisted of billing invoice daily. Backup dispatch, answer phones, input new customers, set up new job number in system.
Property Preservation Coordinator
Taylor and Son-Wylie, TX
May 2011 to March 2015
Job duties consisted of retrieving daily reports from internal sources and vendor websites. Obtained bids, approved vendors to complete work. Ordered property inspections, initial and routine services as well as RUSH preservation/emergency work as necessary. Served as liaison between internal departments and vendors
Bid Coordinator/Administrator
Mechanical Partners, Inc-Dallas, TX
July 2006 to June 2011
Responsibilities consisted of accurately developing and maintaining a bid list, provided administrative support for the entire bid team. Accountable for proposal design, copy/editing of proposal and pre- qualification submissions. Supplied numerous vendors with information for current jobs to bid. Responsible for downloading and printing all drawings to the team as well as project managers. Responsible for the delivery and confirmation of bids. Assisted with special projects as needed. Data entry and customer billing. Assigned job numbers for new jobs. Assisted with obtaining city permits and inspections as needed. Created charts and forms and designed employee handbooks. Prepared submittals for the project managers and vendors as needed, as well as greeting customers and answering a multi-line phone system. Attended weekly meetings to review the status of current jobs and new bid jobs.
Billing/Dispatcher/Project Coordinator
Dallas Plumbing Company-Dallas, TX
December 1995 to December 2005
Responsibilities consisted of data entry of billing, job estimates, and job costing. The review daily of cash payments and proofing daily bank deposits. Responsible for monthly billing of contract jobs, job reports, and losses. Set up inspections required by the city in which the job was being performed, and prepared bid proposals for Project Managers. Assisted in the showroom with duties including greeting customers, processed special order items, and ordered supplies and inventory as needed. Assisted with a multi- line phone system, prioritized and disbursed calls. Responsible for tracking gas usage and maintenance records for all company vehicles.
Education
Some college
High school diploma or GED
Skills
• Customer service
• Project Coordination
• Bookkeeping
• Accounts Payable
• Order Entry
• Construction Estimating
• Plumbing
• Leadership
• Office Management
• Time management
• Personal Assistant Experience
• Accounts Receivable
• Event Planning
• Payroll
• Accounting
• Human Resources
• QuickBooks
• Procurement
• Pricing
• Quality Assurance
• Microsoft Excel
• Administrative experience
• Microsoft Office
• Google Docs
• Management
Certifications and Licenses
Certified Notary Public
Driver's License
Assessments
Supervisory skills: Motivating & assessing employees — Proficient September 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate