Customer Service Representative
Resume:
Chamira Johnson
***********@*****.***
Jackson, MS 39206
Authorized to work in the US for any employer
Summary
Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives
Work experience
Customer Service Representative
Alorica Call Centers - Jackson, MS
April 2020 to December 2021
Formulated therapeutic treatment plans and assessed families and individuals for care
Documented patient information, maintained and organized documentation
Coordinated internal and external resources for optimal pat
Customer Service Representative
Apple Care - Jackson, MS
November 2017 to October 2019
Assisted and supported individuals and families in determining appropriate care plans
Developed support plans for families and identified alternative resources for care
Collaborated with community service and agencies to ensure clients needs were met
Monitored the development of patients and devised new care plans to meet concurrent needs
CSR - Customer Service Representative
Teletech - Remote
May 2015 to October 2017
Took incoming sales calls and set appointments for outside sales professionals.
Handled customer questions and also engaged in customer service activities.
Walked customers through the installation process for the company’s hardware and software solutions.
Education
High school diploma
Lanier High School - Jackson, MS
August 2012 to May 2015
Skills
Technical Support
Front desk
Kitchen experience
Communication Skills
Shipping & receiving
Food industry
Culinary experience
Laundry
Inside sales
Janitorial experience
Customer service
Materials handling
Outside sales
Research
Computer skills - 4 years
Knife skills
Analysis skills
Microsoft Outlook
Commercial cleaning
Customer Service
Warehouse experience
Project Management
Heavy lifting
Custodial experience
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