Customer Service Support
Resume:
KENDRIA
WILLIAMS
***************@*****.*** 832-***-****
Humble, TX 77396
PROFESSIONAL SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-
paced working environment. Successfully works as part of team to reach personal and
business goals. Known for successfully handling escalated customer support issues.
SKILLS
e Proven customer support experience e Strong phone contact handling skills
— Active listening * Customer orientation
«Ability to adapt/respond to different * — Excellent communication skills
types of characters
Presentation skills e = Multi-tasking
Microsoft Office (Outlook, Word, Excel, e — Strong written and oral communication
and PowerPoint)
Leadership skills e Problem Resolution
Critical Thinking
WORK HISTORY
Customer Service Representative The Results Company - Houston, TX
Managed high-stress situations effectively, maintaining 02/2018 - Current
professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat
business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers
and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing
accurate information.
Developed strong product knowledge to provide informed recommendations based on
individual customer needs.
Assisted customers in navigating company website and placing online orders,
improving overall user experience.
Led quarterly customer service meetings to review performance and set goals for
improvement.
Participated in training programs to enhance product knowledge and customer service
skills.
Delivered prompt service to prioritize customer needs.
Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
EDUCATION
Penn foster institute 01/2018
Diploma
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