Customer Service Executive Director

Jose Mendez

**** ***** **** **** *** Drive, Apt. 501 - Arlington, VA 22204 703-***-****

**********@*****.***

PROFESSIONAL SUMMARY

I have several years of expertise combine as an Education Manager and customer service, sales. I am also bilingual (Spanish/English) and my experience will make me a valuable asset in the growth of your company. EDUCATION

1984 - West Hempstead High School

1990 - Suffolk County Community College

WORK HISTORY

8/2012 to 9/2023 National Association of Power Engineers, Alexandria, VA Education Manager:

Developed classes and seminars schedules

Assisted students with class information as well enrollments Communicate with instructors and assistants to recruit them or confirm with them their availability to teach upcoming classes

In collaboration with the Executive director, participate in scheduled conversations with instructors and assistants to gather information and feedback

Serve as a liaison between students, instructors and NAPEEF staff Manage the entire administrative process for all grades for all students within the school. This includes oversight of the CFC and other seminars Manage events logistics for classes/seminars including classroom assignments and acquisition of printed materials

Provided necessary information to staff on a regular basis Coordinate all students grades and data collection, including preparation of student transcript

Other duties as assigned by the Executive Director 8-2008 to 5-2011 Law Offices of Ryan A. Lahuti, Falls Church, VA Legal Assistant/Office Manager:

Open Auto Accident cases, as well Traffic, Criminal, Bankruptcy, and Divorce. Interreact directly with clients, lawyers and office staff 4-2006/6-2008 ADT/TYCO, Alexandria, VA

Service Coordinator:

Provide and assist USM calling from Courthouses and US Attorneys when their ADT security system is down

Open tickets and send technicians to perform work and later closed tickets when job completed. Creation of MOC’s and follow up to complete work on deadline. Perform other office duties as requested 8-05/3-06 Construction Data Support Specialist, Washington Gas & Lighting, Springfield, VA

Service Coordinator:

Enter and verify data in company’s Work Management Information System

(WMIS)

Prepare customer notification letters

Data entry in ICIS for meter set orders and meter locations Entry in WMIS work request creation, processing of CPV’s Unified work orders in support of construction and paving Prepare as needed various forms related to Company’s legacy systems, notices to complete and cancel jobs

Maintain files and perform other duties as assigned SKILLS

Microsoft Office – Excel – Word – Power Point – Outlook REFERENCES AVAILABLE UPON REQUEST

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