Service Technician Desktop Support

ETHAN SHAW

DALLAS, TX 210-***-**** *********@*****.***

Experienced and highly skilled technician with a robust background in network infrastructure, telecommunications, and low voltage systems. Demonstrates a proven track record of managing complex projects, ensuring meticulous documentation, and delivering exceptional customer service. Adept at working independently and as part of a team, with a strong focus on quality assurance and operational efficiency.

EDUCATION AND TRAINING

Technical Certificate – Information Technology Security and Administration MyComputerCareer Feb 2025 Attended Basic Electrical Theory Courses St Philip's College May 2019

High School Diploma Smithson Valley High School – Spring Branch, TX June 2017

RELEVANT EXPERIENCE

Travel Service Technician Cabling Solutions of Rutherford County – Dallas, TX Nov 2023 – Oct 2024

• Constructed network racks to support infrastructure needs

• Installed Cat cables and single-mode fiber optic cables for Hilton hotels

• Upgraded and expanded networks by installing network switches and access points

• Terminated, tested, and labeled all installed cables to ensure accuracy and compliance

• Meticulously documented and adhered to port maps and blueprints for each project Field Service Technician Kinetic by Windstream – Kerrville, TX May 2023 – Oct 2023

• Installed and repaired residential and business communication systems, including telephone and video services

• Provided internet services through both aerial and buried installations, utilizing ladder skills and pole climbing

• Safely operated and maintained company vehicles; Ensured cables were neatly dressed to meet customer satisfaction Commercial Technician Walker Technologies, Inc. – San Antonio, TX Feb 2023 – May 2023

• Installed firewalls and network switches (Juniper & Cisco); Traveled to various sites to pull and run Cat 5 & Cat 6 cables

• Performed service calls for Walmart, installing network switches and patch panels

• Installed Shopper Trak devices and security cameras, troubleshooting as needed

• Operated scissor lifts regularly and worked independently on most job sites

• Maintained contact with tech support to ensure proper network port configurations

• Labeled and dressed all installed or added cables to ensure neatness and compliance service Technician Infinite solutions – San Antonio, TX May 2022 – Jan 2023

• Specialized in residential audio/visual and network installs; Set up alarm systems for windows, doors, and fire detection

• Installed home theaters, security cameras, and home automation systems, including smart blinds and light controls

• Gained sales experience through door knocking, online marketing, and client consultations to meet their needs

• Conducted networking tasks, including fiber runs and installations of Cat 6 and Cat 5e cables Field Technician Digital display solutions (DDSAV) – San Antonio, TX Jan 2021 – May 2022

• Gained in-depth knowledge of installing audio systems, including in-ceiling speakers of various sizes and subwoofers

• Conducted extensive wire pulling, working with 14-gauge and 16-gauge wires

• Set up network racks and labeled wires uniformly, Mounted TVs of all sizes and installed video walls for restaurants

• Ran network cables, including Cat 5e, Cat 6, and both outdoor and indoor rated cables

• Learned and applied proper safety methods for commercial job sites SKILLS

Network rack construction Cat cable installation Fiber optic cable installation Network switch installation Access point installation

Cable termination Cable testing Cable labeling Documentation Port maps Blueprints Communication systems installation

Communication systems repair Aerial installations Buried installations Ladder skills Vehicle operation Customer satisfaction

Firewall installation Juniper switches Cisco switches Service calls Shopper Trak devices Security camera installation Scissor lift operation Tech support communication Audio/visual installations Home automation Sales

Contact this candidate