Guest Services Team Leader
Resume:
Zanubia Murray
I prefer to be called Zoe due to the fact my name is hard to
pronounce.
Elmhurst, queen ny 11369
********@*****.***
************@*****.***
EXPERIENCE
USOpen,Queens,NY- guest services
8/2023-9/20023
● Helping guest to their areas
● Keeping celebrities away from citizens
● Escort private people to private locations within the facilities team leader
McDonalds, Bronx,Ny- crew members
4\2023-7/2023
● Take orders
● Help customers with the kiosk
● Clean tables bring order to the table
● Food prepare order prepare
The door, New york,NY— Internship culinary arts
10/2021-12/2021
● Learned conflict resolution techniques by discussing real life scenarios and creating positive action steps
● Discussed knowledge of the principles and processes for providing customer and personnel services
● ServSafe Food Handler’s Certificate
Ihop, Rochester,NY — Hostess/ Server
June 2020 - October 2020 lock down
● Provided knowledgeable service when answering
questions and greeted all customers with
friendliness.
● Compiled with health and sanitation practices and procedures.
● Described menu items to customers and suggested
products based on stated preferences. ● Memorized
official and menu preparations to serve all customers beverage desires. ● Restocked counters and customer areas to maintain adequate item levels for expected needs.
SKILLS
● Computer M.S office
and internet research
● CPR trained
● Leadership
● Excellent
communication
● Strong team player
● Up-selling
● Interpersonal
● Retail software skills
● Time management
skills
● Product knowledge
● Opening and closing
skills
Certificates
ServSafe Food
Handler’s Certificate
10/2021 National
Restaurant
Association
Hospitality
Administration
and
Management
02/2018 Penn
Foster Career
School
Referral
1 Shiasia Monroe, babysitting
US Open, Queens,NY — maintenance
June 2019- September 2019 seasonal
● Provided knowledgeable service when answering
questions and greeted all customers with
friendliness.
● Compiled with health and sanitation practices and procedures.
● Described menu items to customers and suggested
products based on stated preferences. ● Memorized
official and menu preparations to serve all customers beverage desires. ● Restocked counters and customer areas to maintain adequate item levels for expected needs.
EDUCATION
Delaware valley job corps, Callicoon NY
High School Diploma 02/2018 Penn Foster Career School, boss 718-***-****
2. Stacey,us open mentor
3. Jordan, maintain boss
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