Operations Manager Executive Assistant
Resume:
Nadine Abdul Wahed
SUMMARY
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
EXPERIENCE
Oxygen Transportation - Operations Manager
NewYork, NY • 05/2023 - Current
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Oxygen Transportation - Senior Executive Assistant
NY • 05/2023 - Current
Provided administrative support to the executive team, managing calendars and scheduling meetings.
Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
Supervised junior staff members including assigning tasks and monitoring progress throughout completion.
Coordinated executive's daily calendar and planned appointments and events.
Eagle Films ME / USA - Operations Manager
Beirut • 01/2014 - 12/2020
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Motivated and evaluated personnel for performance improvement and goal achievement.
Developed and implemented operational procedures to ensure quality standards are met.
Connected with clients and developed strategies to achieve sales and customer service goals.
Planned delivery routing, team workflows and promotional initiatives.
Oversaw financial management, budget management, accounting and payroll activities.
Conducted periodic assessments to evaluate company's financial performance.
Resolved challenges associated with company websites, vendors, and telecoms.
Eagle Films ME / USA - Content Service Manager
01/2009 - 01/2014
Resolved customer complaints in professional and timely manner
Hired, trained and supervised team of service staff members to meet business goals
Developed and maintained positive relationships with customers to build rapport and trust
Monitored service staff performance and provided feedback for improvement
Being the Liasion with Third party vendors and movie s entertainment studios (Lionsgate, Nuimage, ACI, Deluxe etc..) Maintained records of service transactions and customer feedback for future reference
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
Negotiated with vendors to secure best prices for parts and supplies
Developed customer loyalty programs to increase customer satisfaction.
Eagle Films ME / USA - Executive Assistant
03/2006 - 01/2009
Handled confidential and sensitive information with discretion and tact
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Organized and coordinated conferences and monthly meetings
Processed travel expenses and reimbursements for executive team and senior management group
Answered high volume of phone calls and email inquiries
Screened calls and emails and responded accordingly to support executive correspondence
Transcribed meeting minutes to support sales, business development and senior management teams
Filed paperwork and organized computer-based information
Updated and maintained confidential databases and records
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
CREDIT LIBANAIS - Marketing Department
01/2004 - 02/2006
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
Developed and maintained strong customer relationships, providing exceptional service and advice
Educated customers on features and benefits of banking products and services
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
Investigated customer inquiries and resolved discrepancies in helpful and timely manner
Provided advice on different bank products and financial options
Collaborated with other departments to confirm compliance with banking procedures and regulations
Maintained friendly and professional customer interactions
Assisted customers with banking needs and inquiries.
CUSTOM
Fluent Arabic
English
CONTACT
****************@*****.***
Staten Island, NY 10312
SKILLS
Recruiting and Hiring
Revenue Generation
Budget Development and Management
Resource Coordination
Purchasing and Procurement
Maintaining Compliance
Mergers and Acquisitions Knowledge
Business Strategy Development
Staff Development
Microsoft Office Expertise
Continuous Improvements
Cross-Functional Communication
Social Media Marketing
Team Leadership
Strategic Partnership
High-Pressure Environments
EDUCATION AND TRAINING
BA in Business Administration / Major BANKING AND FINANCE
LIU- Lebanese International University
08/2009
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