Data Entry Customer Service

Natalie Foster

*******.**********@*****.*** 757-***-**** Chesapeake, VA

SUMMARY

Seeking Data Entry role with 7 years of experience in accurate documentation, compliance, and workflow management. Skilled in Excel, data quality checks, and managing multiple databases. Demonstrated proficiency in navigating complex computer applications and maintaining meticulous records. WORK EXPERIENCE

Sedgwick Remote

Leave of Absence Representative Jan 2022 - Present

• Analyze and establish FMLA claims, ensuring compliance with state and federal regulations, and determine employee eligibility for benefits.

• Organize and maintain documentation using Excel spreadsheets and pivot tables, ensuring accurate records for leave and accommodation requests.

• Communicate effectively with employees to coordinate leave requirements, modified work schedules, and convey responsibilities for qualifying for leave.

• Handle all aspects of FMLA leave administration, including paperwork processing, eligibility determination, and coordination of intermittent leave, while maintaining timely and accurate workflow management. VSP Global Remote

Customer Support Contractor Aug 2021 - Nov 2021

• Resolved a broad spectrum of customer inquiries, providing thorough assistance with eligibility verification for both members and providers, ensuring a clear understanding of VSP's offerings.

• Maintained high standards of customer service, adhering to specific business unit support level guidelines and contributing to overall client satisfaction.

• Facilitated access to services by assisting with exam and material authorizations, website account setup, and login issues, while ensuring compliance with established procedures and HIPAA regulations. DOMA Technologies Virginia Beach, VA

Claim Support Representative II Contractor Nov 2020 - Jun 2021

• Facilitated the retrieval of medical records by acting as an intermediary between Veterans, healthcare providers, and the Department of Veterans Affairs, ensuring timely and accurate data entry of sensitive information.

• Communicated effectively with healthcare facilities to authorize the release of patient information, while diligently maintaining compliance with HIPAA regulations to protect privacy.

• Conducted thorough quality checks on documents and data, and adeptly managed multiple databases to uphold the organization's productivity and quality benchmarks. Conduent Chesapeake, VA

Benefits Administration Services Associate/ Customer Experience Associate III Feb 2019 - Nov 2020

• Assisted clients through phone and live chat, providing comprehensive enrollment support and resolving technology-related issues.

• Maintained strict adherence to HIPAA regulations, ensuring the protection of sensitive client information through vigilant documentation and case management.

• Facilitated the COBRA enrollment process for former employees and their dependents, offering detailed explanations and guidance on benefits and procedures.

• Reviewed and processed documentation for benefits administration, including pension package elections and Flexible Spending Account (FSA), Dependent Care Flex Spending Account (DCFS), and Health Savings Account

(HSA) enrollments.

QVC Chesapeake, VA

Call Center Order Service Representative Sep 2017 - Aug 2020

• Managed a high volume of inbound customer calls, ensuring confidentiality and security of financial information during service interactions.

• Utilized active listening techniques to accurately identify and address customer inquiries, including billing issues and order history, enhancing customer satisfaction.

• Demonstrated proficiency in navigating multiple computer applications and web browsers via a VPN, efficiently completing product orders and account transactions within a one-minute timeframe. New Life LLC Newport News, VA

Therapeutic Day Treatment Counselor Sep 2018 - Feb 2019

• Delivered individualized behavioral and educational services to children aged 5-13 with DSM diagnoses, employing evidence-based psycho-educational methods.

• Compiled daily progress notes and essential documentation, ensuring compliance with clinical requirements.

• Conducted training sessions focused on social skills, anger management, and self-management, alongside academic and vocational guidance to foster personal growth and community engagement. Compasion LLC Norfolk, VA

Counseling/ Therapeutic Day Treatment Intern Aug 2016 - Mar 2017

• Delivered comprehensive behavioral support services to clients in an educational setting, ensuring adherence to HIPAA standards for client confidentiality.

• Designed and facilitated psycho-educational group activities aimed at minimizing school removal risks and enhancing coping strategies.

• Collaborated with educators, family members, and social services to create personalized service plans, fostering client skill development in communication and problem-solving. In Home Clinical and Casework Services Norfolk, VA Group Therapy Counseling Intern Jun 2016 - Aug 2016

• Conducted comprehensive intake assessments and maintained accurate, up-to-date client files, enhancing the efficiency of the participant onboarding process.

• Delivered psycho-educational and process group therapy sessions, focusing on the development of social and coping skills among participants.

Agape Foundations Hampton, VA

Case Manager/ Intensive in-Home Counselor Intern Jan 2016 - Jun 2016

• Managed comprehensive case files, ensuring meticulous documentation of client progress and treatment plans for adults with mental health and substance use disorders.

• Facilitated client access to medical equipment and coordinated with healthcare facilities to schedule appointments, enhancing the continuity of care.

• Conducted weekly in-home visits to provide crisis intervention and impart essential skills in anger management and adaptive coping strategies.

EDUCATION

South University_Virginia Beach

Master's in Clinical Mental Health, Clinical Mental Health Virginia Beach, VA

Jun 2017

Old Dominion University Norfolk, VA

Bachelors in Sociology and Human, Sociology and Human May 2014 Tidewater Community College

Associates in Social Science, Social Science

Portsmouth, VA

Aug 2010

CERTIFICATIONS

QMHP-C Dec 2019

SKILLS

Intake Experience • Customer Service • Retail Sales • Claims Processing • Live Chat • Data Entry • Case Management • Microsoft Office • Behavioral Therapy • Group Therapy • Mental Health Counseling • Individual / Group Counseling

• Time Management • Call Center • Typing • Computer Literacy • English • Documentation Review • Technology • Microsoft Access • Windows • Medical Office Experience • EMR Systems • Leadership • HCPCS • Zendesk (3 Years)

• iOS (10+ Years) • Social Media Management (1 Year) • Analysis Skills • Account Management (3 Years) • Osha • Hris

• Workday • Juris • Tams • NextGen • SharePoint • Epic • Cerner • Medical Terminology • Medical Records • Hipaa

• Documentation Review • CRM Software • Employment & Labor Law • Benefits Administration • Microsoft Excel

• Working With People With Disabilities • Organizational Skills • Customer Service • Typing • Ivr • DocuSign • Live Chat • Workers' Compensation Law • Conflict Management • Windows • Computer Skills • Icd-10

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